Manager - Operations
Skills
About This Role
Job Summary
This role aims to drive the delivery of quality customer service to all clients & members, unsurpassed in the hospitality industry.
You will manage and oversee all operational matters in your city or across respective Centres assigned to you, demonstrating a high level of collaboration with other department team members.
As the Operations Manager, you will help to monitor all daily operations, driving service standards and practices, to ensure that client demands are always being met.
You will guide and instruct all teammates on the handling of these clients as well as all operational matters, using your experience to highlight and implement best practice across multiple locations.
Working with your City leadership, you will collectively work to ensure your teams are equipped and skilled to take on all responsibilities requested of them.
You will create an environment where all operational teams feel highly motivated and bonded with the company.
Responsibility
- Manage and implement best practice to ensure all daily operations including centre opening and closing, all operational activities, and the facilitation of Member activity are delivered consistently.
- Manage self and teams to build positive working relationships with all Members, addressing feedback and implementing engagement strategies to facilitate relationship building.
- Work with respective teams to coordinate the maintenance of all Centre&aposs facilities, decorations and furniture, addressing cleaning, repairs and areas of improvements.
- Work with all centre managers to ensure their location&aposs contribution to the business performance metrics in your city, implementing OPEX management strategies that meet both Member and TEC needs.
- Manage your own and your teams&apos contributions and deliverables, professionalism and proactivity, learnings and improvements.
Requirement
- Bachelor&aposs degree is preferred
- Good command of written and spoken English and local language
- 5-7 years customer service and admin experience in hotel, retail or client centric environments is preferred
- 2 years in a team management role, displaying a hands-on approach and good business acumen
- Customer oriented, with excellent interpersonal and management skills
Essential Skill
- Stakeholder Management
- Managing in a Matrix
• Adaptability & Flexibility
- Cultural Sensitivity
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