Manager, Operations Process Engineering
Role Overview
Act as a lead and critical contributor to Technology & Enterprise Operations transformation programs across Cash Services, Payments & Trade, and Finance Shared Services Operations.
The team analyzes current operations, identifies re-engineering and AI/automation opportunities, develops business cases, and designs future processes to improve efficiency, productivity, digitization, and risk reduction.
Key Skills for This Role
Full Job Posting
Opportunity
Act as a lead and critical contributor to Technology & Enterprise Operations transformation programs across Cash Services, Payments & Trade, and Finance Shared Services Operations.
The team analyzes current operations, identifies re-engineering and AI/automation opportunities, develops business cases, and designs future processes to improve efficiency, productivity, digitization, and risk reduction.
Process engineering and delivery
- Conduct current-state process diagnostics and root cause analysis; identify and document re-engineering, automation, and AI opportunities with business rationale and impact potential.
- Map current and future processes at end-to-end and detailed step-by-step levels.
- Assess AI, GenAI, RPA, and workflow automation opportunities for feasibility and scalability; support business cases and ROI analysis.
- Design future-state processes and document process logic, business requirements, and capabilities.
- Collaborate in cross-functional redesign, solutioning, and feasibility sessions.
- Build working relationships with operations subject matter experts, process owners, IT, Data, and Risk.
- Communicate findings and recommendations, facilitate workshops and design sessions, gather requirements, and validate solutions.
- Identify and escalate risks, dependencies, and compliance considerations to the Senior Manager for governance review.
Required qualifications
- Bachelor's or Master's degree in Industrial Engineering, Business, Innovation, Technology Management, or a related field.
- At least three years of experience in process improvement and IT transformation.
- Deep understanding of process design, mapping, value stream analysis, and Lean Six Sigma.
- Ability to create comprehensive process documentation, design specifications, and work products to enterprise standards.
- Strong communication and cross-functional meeting facilitation skills.
- Interest in and basic understanding of Generative AI, Agentic AI, machine learning, and RPA.
- Intermediate data analysis proficiency for business case development and strong PowerPoint presentation skills.
- Self-motivation in a dynamic, fast-paced environment; structured problem-solving, curiosity, and critical thinking.
Nice to have
- Process improvement certification in Lean, Six Sigma, or equivalent.
- Experience or knowledge in Product Ownership and/or SDLC/AI-DLC.
- Familiarity with Financial Services Operations.
Job details
- Full-time regular role with 37.5 work hours per week.
- Posted date is September 29, 2026; application deadline is October 14, 2026.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RBC
Senior Relationship Manager Agriculture, Commercial Financial Services
Steinbach, CAN
RBC seeks a senior relationship manager to develop agricultural commercial banking relationships, grow a client portfolio, and provide financial and credit advice. Candidates need 3–5 years of commercial banking experien
Financial Planner Relationship Manager
Stratford, CAN
RBC seeks a Financial Planner to grow and manage a mass-affluent client portfolio through holistic financial advice, planning, and ongoing service. Applicants need a recognized financial planning designation, a mutual fu
Senior Manager – Disclosure Transformation & Controls
Toronto, CAN
RBC seeks a Senior Manager to modernize document and regulatory disclosure strategy, develop controls, and lead governance across personal and commercial banking. Applicants need at least 10 years of relevant experience,
Senior GES Payments Specialist - 6 month contract
Toronto, CAN
RBC is seeking a Senior Global Economic Sanctions Payments Specialist for a six-month contract. The role investigates flagged incoming and outgoing payments, assesses sanctions risk, and decides whether transactions can
Manager, Royal Mutual Funds Inc (RMFI) Surveillance
Toronto, CAN
Job Description What is the opportunity? You will be part of the RBC Compliance Surveillance Team, which is a core, global, second-line-of-defense function within Compliance that works closely with the first-line and the
Director, Enterprise Performance Management
Toronto, CAN
Job Description What is the opportunity? Join RBC's Enterprise Performance Management team to provide strategic financial advice to senior leadership, including the CFO, Group Executives, and Board of Directors. You'll d
Senior Platform Automation Engineer
Toronto, CAN
RBC is seeking a senior platform automation engineer to build observability-as-code and automate Dynatrace across multi-cloud environments. The role requires 4+ years of software development and platform engineering expe
Lead Digital Product Owner
Toronto, CAN
RBC is seeking a Lead Digital Product Owner to guide digital product roadmaps and delivery in Wealth Management. You’ll translate business needs into plans, manage product lifecycles, use research and metrics to identify
Senior Relationship Manager Agriculture, Commercial Financial Services
Steinbach, CAN
Financial Planner Relationship Manager
Stratford, CAN
Senior Manager – Disclosure Transformation & Controls
Toronto, CAN
Senior GES Payments Specialist - 6 month contract
Toronto, CAN
Manager, Royal Mutual Funds Inc (RMFI) Surveillance
Toronto, CAN
Director, Enterprise Performance Management
Toronto, CAN
Senior Platform Automation Engineer
Toronto, CAN
Lead Digital Product Owner
Toronto, CAN