Manager Operations

• Responsible for Trade capture, exception management and service routing of trades to downstream systems along with adding and settlement of cash transactions. Trade Instructions are either received STP through BVI or uploaded manually or through Macros/EUC’s to Accounting for instructions received in generic mailboxes from Client/FM’s. Diagnostics reports are run which includes investigation, handling any exceptions and query resolution within the PLA turnaround time. The services include sending for Asset setup to Static Team and resolving queries received in Vortex/ TLM (Reconciliation platform). Cash transactions are specific journals including expenses, fees, monthly interest & FXs. Instructions are received from Internal teams, Clients, Brokers, Fund Managers, Transfer Agency and Custodians. The Team is also responsible for timely Cash exception (cash reconciliation) handling, Input of Journals, re-imbursement and payments, monitoring balances and writing off of small residual balances.

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Engage and contribute positively towards Change management and sustainable savings in relation to Process Efficiencies
• Enable the operating model followed Globally for institutional clients.
• Take measures to meet target savings for FTE reduction through process re-engineering or efficiency drives
• Observe all project/migration timelines
• Build robust and open business relationships. Conduct monthly BAU calls. Ensure regular minute discussions with BPs to develop relationship and understand requirements.
• Be the first point of escalation in resolving issues with the Business Partner on a timely & ongoing basis.
• Responsible for ensuring that the Trades are processed with quality and signoffs sent within set deadlines. Additional focus on priority clients and strategic approach on valuations should be done keeping the priority clients in mind.
• Liaise with other process/support verticals (Reconciliations, Pricing, GDS, CA, CCO, Global Reporting Centre, Training Team, etc.) for the day-to-day process & team management.
• Meet the KPI threshold
• Zero escalation from Business Area/Client
• To maintain HSBC internal control standards and support internal/external reviews including the timely implementation of audit points.
• Responsible for ensuring Trade processing operating procedure is followed by management of risks (if any). Continually assess the risks inherent in department processes and procedures.
• Identify and reduce manual processes for enhanced operational control. Enable and implement technology upgradation.
• Act as per the role of DBIRO for captured roles
• Complete IOC for captured roles.
• Responsible for ensuring governance on all daily/weekly tracker updated by team. Update all management MI by the stipulated deadlines.
• Additional review of Job-Aid Matrix, SOPs, process notes, checklists and other internal process related documents periodically.
• Undertake/participate in projects for improvement in delivery quality and/or timeliness. Supervise UAT testing as and when required.
• Perform any additional responsibilities that may be required by the Supervisor in support of the ongoing management and development of the division.
• Undertake/conduct trainings for all staffs including existing and new staffs.
• Complete all mandatory trainings as and when required for team and self
• Conduct training on ad-hoc basis for any new element in the process.
• Responsible for ensuring timely follow up on the open & outstanding issues that hinder the valuation.
• Responsible for ensuring Escalation Matrix is followed as per agreement for both the Business Area as well as SSO Kolkata.
• Timely and accurate publishing of MI/Reports
• Observe the audit standards of the group and be compliant to all the policies. NIL return in Audit conducted by Group internal audit, external auditors, BRCM
• Completion of mandatory training on time
• Driving awareness within team of any new policy or code that needs adherence
• Take appropriate measures for successful implementation and timely completion of projects or ideas related to process improvement.

Leadership and Teamwork

• Lead the team as per the span of control and take the primary responsibility for the team’s deliverables. Responsible for optimum work allocation & scheduling in the team.
• Manage individual team member’s performance through regular monthly discussions and semiannual appraisal discussions. Escalate & resolve staff related issues in consultation with Line Manager.
• Responsible for increasing the team’s productivity through various process improvement initiatives.
• Regularly address team members through team meetings to keep them abreast of any important happening.
• Identify potential areas of development and training for team members and nominate them for the correct sessions.
• Create a strong succession planning / effective cross training to eliminate key person risk associated with self / team members.
• ensure advanced engagement level within the team.
• Retention of key resources. Succession of direct reports to next levels.
• Implementation of change and initiatives through joined up approach.
• Demonstrate MSS six principles in routine work.
• Timely completion of performance discussions
• Effective and timely communication within the team
• The role will demand leading a team of individuals to drive excellent client service within the standard model, of promoting continuous improvement of processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies.

To be successful you will:

• Technical excellence and people management expertise to achieve target deliverables combined with the ability to get work done from administrators and / or SMEs to achieve target KPIs.
• Provide support for seamless re-migration, on boarding of new business and funds in line with Global Operating Model
• Strong working knowledge on MS Office
• Working knowledge on the A&V and Trade platform like SimCorp Dimension.
• Good knowledge in investment accounting, investment valuations, fund industry.
• Knowledge in the use of Bloomberg and/or Reuters.
• Strong Accounting Concepts with a clear understanding of financial statements.
• Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and reconciliations
• Ensure strict compliance with processes and FIM guidelines to mitigate risks and prevent business impact. Identifies and addresses exceptions, failures, inaccuracies, or delays that could lead to operational disruptions.
• Reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements
• Adherence to internal controls.

• Multi-task, with the ability to independently prioritize workload without impacting deliverables.
• The individual needs to be flexible to work shifts, respond to additional business needs if required and work closely across different jurisdictions and cultures
• The individual has to keep the team motivated, ensure they perform at their best and work towards increasing the team’s overall performance in terms of productivity & quality.
• Liaison and coordination with internal and external stakeholders to drive service excellence. Individual also has to develop good working relationship with peers in other process and most importantly with business partners.
• The working environment is professional, and the individual will have to meet the work-related challenges with the same zeal. To ensure that individuals are able to perform at the desired level, there will be process training & necessary guidance provide by the Line Manager on an ongoing basis.
• The role will operate within the orbit of the Trade Processing Shell of Funds service’s strategic plan.
• The role will interface with all other MSS Departments and with HSBC global offices as appropriate.
• Role will require deputizing for the Line Manager whenever required.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by addressing any areas of concern in conjunction with line management and/or the appropriate department.
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
• Bachelor’s/ Master’s degree in Finance/Accounting.
• 3-5 years of relevant Funds administration experience.
• Ability to handle teams and monitor and meet operational goals
• Excellent Team Management skills with ability to handle personnel issues and strong team bonding.
• Should have an eye for detail and a strong analytical mind.
• Complete understanding of Trade Life Cycle
• Excellent knowledge of Capital Markets and Financial instruments.
• Excellent knowledge in accounting principles and fundamentals of accounting.
• Clear understanding of the E2E Fund Accounting Model.
• Ability to update, manage and analyze MI related activities.
• Efficient Time Management and ability to multi task work and priorities to meet defined deadlines
• Effective communication skills
• Proactive in implementing and driving solutions.
• Strong working knowledge on MS Office.
• Ability to build excellent rapport and working relationship with other departments and jurisdiction thus ensuring smooth operations.
• Should have demonstrated behaviour in line with HSBC values throughout.
• Understanding of Trade Processing related Activities.
• Previous experience in performing & reviewing funds in Investment Operations/A&V.
• . Additional qualifications related to financial industry will be given preference.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD