Manager - Operations
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About the Role
The Operations Manager must act with the consent of either Hospital Administrator or the Medical Director to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. He / she will be the administrative liaison to patients, families’ health system employees and external customers. Responsibilitie
Key Skills for This Role
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Overview
The Operations Manager must act with the consent of either Hospital Administrator or the Medical Director to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. He / she will be the administrative liaison to patients, families’ health system employees and external customers.
Key Responsibilities
Corresponding Key Activities performed by the role
Managerial
- Establish, monitor and ensure professional standards are maintained with in the Customer Care, Maintenance, Transportation, Housekeeping Department, Fire and Safety with collaboration with each Head of Department.
- Demonstrate judgement and self- sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital.
- Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
- Oversee patient care flow while redirecting and allocating resources. Determine necessary space, equipment, supplies and support systems to ensure effective functioning of Unit / Department.
- Investigate patient / visitor concerns and implements appropriate courses of action.
- Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
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