Manager Operations

Job Title: Manager Operations

• High and increasing awareness required across single or multiple products / single or multiple regions / single or multiple jurisdiction due to following: (FATCA / Dodd Frank / Volker / AIFMD / UCITS / DPA)
• The role will require technical excellence to achieve target deliverables combined with the ability to get work done from administrators/SME’s to achieve target KPIs.
• The role will demand a daily balance of delivering an excellent client service within the Valuations and Reporting converged model of promoting continuous improvement of processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies
• The major challenge for this role is to continuously manage deliveries within the specified time limit with minimum or no errors. Business specifications for this role outlined below:
• Manage 8 to 10 direct reports, whilst overseeing additional headcount (indirect reports), as and when required by business
• Regular liaison with business partners
• Product Range / functions would include Alternate & Private Asset funds includes Private Equity, Private Credit, Real Estate funds, Stat reporting.
• Involvement in processing and technical aspects of the business
• Responsible functionally across multiple jurisdictions (where applicable) serviced out of GSC India
• Increasing complexity. Turnover 20%, 3- 6 months lead time to achieve threshold competency for new hires.
• Manage transformation and growth like Project Rubix. Business Impact:
• Given the criticality of the process, this role requires the job holder to adhere to process and GMP guidelines to ensure NIL impact to the business. Any exceptions, failures, inaccuracies or delays could potentially result in any of the following impacts.
• Financial Loss
• Regulatory Impact
• Reputational Damage
• Audit Findings / FIM Breach
• Increased Operational Risk In this role, you will: Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment etc. Customers / Stakeholders
• Supporting Fund Services - Accounting & Valuation and financial reporting, covering Europe, MENA, APAC for multiple clients
• Establish and maintain effective relationship with customer business areas and identify areas of service improvements
• Adhere to defined process KPIs and PLAs.
• Proactively identify and improve on service delivery
• Engagement with Business partners to understand and work on improving customer satisfaction Operational Effectiveness & Control
• Overall volume at Sub Product Level, 200 - 600 GAV/NAV packs on annual basis, 20+ financial statements on annual basis.
• Single Process - Significant complexity/risk and responsibility due to multiple types of activities and client/jurisdiction level variances.
• Support NFR reviews based on Grade complexity of funds/activity managed by role is decided by GSD line management based on experience and performance.
• Continually assess the risks inherent in department processes and procedures.
• High level variation and specific manual processes required by Product/System/Client/jurisdiction/ client
• To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective
• Be adherent to the audit standards of the group and compliant to all the policies and procedures
• Driving awareness within team of any new policy, procedures or code that needs adherence
• Regularly review operational effectiveness, control adequacy and procedures
• Timely and accurate publishing of MI/Reports
• Nil breaches in all group and risk policy. Audit, NFR reviews rated as 'satisfactory'.
• Ensure completion of all mandatory training on time. Leadership & Teamwork
• Typically managing 8-10 FTE, dependent on current BAU footprint and projected growth.
• Responsible for increasing the team's productivity and efficiency through various process improvement initiatives.
• Deputize the line manager in his / her absence and manage team effectively.
• Actively manage, retain and develop talent in the team
• Demonstration of Group values and principles in day to day work
• Execute all employee touch points.
• Supporting each global product on a regional basis by function or market.
• To plan for standardization of NAV & Financial Statement processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
• Managing cost up to $200-250k To be successful you will: Functional Knowledge
• Bachelor’s degree in Commerce or qualifications to accounting/finance industry or relevant experience.
• Detailed understanding single sub-process, control points, end to end process risk.
• Excellent knowledge in accounting principles and fundamentals of Accounting.
• Excellent knowledge in NAV calculation process with clear understanding of the E2E Fund Accounting Model.
• Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and reconciliations.
• Ability to speak and understand English
• 4-6 years of relevant Funds administration experience.
• Excellent Team Management skills with ability to handle personnel issues and strong team bonding.
• Efficient Time Management and ability to multi task work and priorities to meet defined deadlines
• Proactive in implementing and driving solutions.
• Ability to build excellent rapport and working relationship with other departments and jurisdiction thus ensuring smooth operations.
• Should have demonstrated behaviour in line with HSBC values throughout
• Strong working knowledge on MS Office
• Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators.
• Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any). Additional skills:
• Additional qualifications related to financial industry will be given preference. Professional degree in accountancy is desirable.
• Knowledge of Derivatives Instruments
• Earlier experience in custody / brokerage / funds services / depository industry.
• Detailed understanding of end to end product and process, multiple market and regulations pertaining to the fund services industry.
• Working knowledge of Bloomberg / Reuters, other reconciliation and accounting applications used across industry
• End to end knowledge of Reconciliations, Private Equity, Private Credit, Real Estate fund valuations and Statutory Reporting Hsbc.Com/Careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued By HSBC Electronic Data Processing (India) Private LTD