Manager, Operations

Role summary

Trade support and settlement

• Manage daily clearing and settlement activities with NSE Clearing and BSE Clearing, including fund flows and demat deliveries.
• Process pay-in and pay-out obligations, shortages, auction handling, and exception resolution.
• Track settlement timelines and exchange or clearing corporation cut-offs.

Risk operations

• Support computation and collection of margins, MTM, and exposure.
• Monitor margin shortfalls and coordinate timely actions.
• Maintain risk checks, limit breach controls, and operational risk event escalation.

Reconciliations and controls

• Own exchange, client ledger, bank, depository, and settlement-related reconciliations.
• Investigate, evidence, and resolve reconciliation breaks within defined turnaround times.
• Maintain maker-checker controls, audit trails, and documentation.

Client and regulatory operations

• Oversee client onboarding, activation, and modifications under SEBI KYC, PMLA, and FATCA/CRS requirements.
• Manage investor grievance handling in line with SEBI timelines, SCORES, and exchange mandates.
• Prepare operational inputs for end-of-day reports, margin reporting, capital adequacy support packs, and audit responses.

Technology and improvement

• Work with Technology and Product teams on OMS, RMS, and BO operational issues, UAT, and production incident triage.
• Identify automation opportunities in reconciliations, statements, payout workflows, and settlement tracking.
• Track operational SLAs and recurring issues and drive closure through structured problem management.

Mandatory qualifications

• Graduate qualification in Commerce, Finance, Business Administration, or Engineering.
• The role requires experience across broking operations, regulatory controls, reconciliations, settlements, and client service.
• The role interfaces with Compliance, Finance, Technology, Product, Risk, Client Service, exchanges, clearing corporations, depositories, banks, and technology partners.