Manager - Network Operations

Key Responsibilities:

• Managing the day-to-day operational issues and challenges on payment processing with Network Partners and plan/execute various improvements & enhancements on Tech, Product, Business and Network Relationship fronts.
• Timely escalations & complete closure of BAU tickets assigned. Analyze and devise root-level fixes, arrangements to avoid escalations.
• Analyze patterns, trends on payment processing and share regular insights.
• Analyze existing engagement areas with Partners and uncover potential to work on existing and new areas with Partners. Provide on the ground insights on payment experience, issue resolution & customer centricity of each Partner, to help Network Head take informed and calibrated decisions on managing flows & business with Partners, within or across corridors·
• Develop strong understanding of the current process, including both Partner banks and management experience.
• Engage with internal /external stakeholders suitably, evaluate alternatives to drive improvements in the speed and efficiency of payments, leveraging best practices, automation to streamline processes and reduce manual intervention.
• Seeking Regular updates from partner bank on new features or enhancements and monitoring critical incidents reported if any.
• Plan and organize Service meetings with Partner banks at periodic intervals.
• Engage in other special projects, as needed.

Requirements:

• Bachelor’s degree with 6-9 years of experiences in the Finance/Banking industry.
• Good knowledge of the payments industry and prior experience in Fintech companies will be added advantage.
• Broad Payments product knowledge (SWIFT, ACH, payment gateways, Instant transfer, APIs, SFTP)
• Strategic mindset and a desire to dive in and solve business challenges as well technical challenges.
• Excellent communication and interpersonal skills.
• Strong analytics – able to investigate, understand and solve day to day issues. Demonstrates strong problem-solving skills in a complex environment.

Additional information