Manager - Market Research

Job Purpose

Manager - Market Research

In This Role, You Will

• Lead and prioritise Group-wide market research initiatives (periodic and ad hoc), delivering timely, insight-driven recommendations that inform strategic planning, commercial decision-making, and performance improvement across business units.
• Develop and maintain a comprehensive understanding of customer, employees (internal customer), and trade behaviours, travel patterns, market dynamics, and competitor performance to support product development, pricing strategies, market expansion, organisational effectiveness, and revenue growth.
• Own the end-to-end governance of research activities, ensuring the highest standards of data quality, integrity, and stewardship across collection, analysis, storage, and access, with full adherence to privacy, ethical, regulatory, and information security requirements.
• Establish and manage centralised research databases and knowledge repositories, enabling consistent, reliable, and organisation-wide access to customer, employee, trade, and competitor insights for planning, commercial, and operational functions.
• Select, appoint, and manage external research agencies and data providers, ensuring cost-effective agreements, high-quality delivery, and alignment with organisational standards, compliance requirements, and business needs.
• Lead and develop the market research function, including team capability, resource planning, and the adoption of advanced research methodologies, digital tools, and analytics solutions, while representing the Group externally to strengthen partnerships and stay aligned with global best practices.

Qualification

• To be considered for this role, you must meet the below requirements:
• Have an attested Degree or Honors in a related field
• 10+ years experience in Research and / or Analysis roles
• Solid background of market research methodologies and statistical analysis
• Extensive experience of data interpretation and insight storytelling

Key Skills

• Proficiency in analytical and presentation tools
• Strong stakeholder management and negotiation skills
• Knowledge of travel, aviation, or service-oriented industries preferred
• At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers.
• So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Salary