Manager Learning and Development
Role Overview
The Learning and Development Manager shapes how hotel employees learn, grow, and experience the brand.
Partners with People & Culture, hotel leaders, and operational teams to deliver relevant learning.
Key Skills for This Role
Full Job Posting
About the hotel
Rixos Marina Abu Dhabi is a luxury hotel offering Turkish hospitality, service, holiday, and leisure experiences.
The hotel is part of Ennismore, which describes a focus on employee growth and learning.
Role overview
The Learning and Development Manager shapes how hotel employees learn, grow, and experience the brand.
Partners with People & Culture, hotel leaders, and operational teams to deliver relevant learning.
Learning and development
- Own the hotel learning and development plan and connect people priorities with business needs.
- Create and facilitate service, behavioural, and leadership learning experiences.
- Identify development needs with leaders and turn them into practical solutions.
- Maintain mandatory learning, training records, and development activity.
Talent and operational partnership
- Identify talent and development opportunities with leaders; support leadership development, coaching, performance, and succession planning.
- Help managers develop their teams, give feedback, and recognise potential.
- Stay present in the hotel and partner with operations to strengthen service, skills, and guest experience.
- Equip department trainers and maintain talent and succession plans that support internal growth.
Qualifications
- Experience in Learning and Development; luxury or lifestyle hospitality experience is ideal.
- Confident, engaging facilitation style and ability to connect with people at every level.
- Experience creating and delivering onboarding, learning, and development programmes.
- Good understanding of hotel operations and a fast-paced hospitality environment.
- Creative, curious, organised, collaborative, and people-first, with the ability to turn ideas into action.
Success measures
New employees complete consistent onboarding and brand immersion in their first weeks.
The annual learning calendar is delivered as planned with colleague participation and completion monitored.
Mandatory learning completion is monitored and gaps are addressed promptly.
Managers and emerging leaders participate in development, coaching, and targeted learning.
Training effectiveness is assessed through feedback, operational observations, and relevant people and guest experience indicators.
Benefits
- Benefits listed include duty meals, vacation tickets or benefits, and medical insurance.
- The posting also describes a competitive salary without specifying an amount or pay cadence.
Workplace
- The role is hands-on and expected to be present in the hotel.
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