smartrecruiters
Manager, Knowledge Management
LinkedIn
Bengaluru, IND
Full-time
Manager · 5+ years experience
Hybrid
Discovered Today
confluencejira
Key Skills for This Role
confluencejira
Full Job Posting
Key Responsibilities
- Hire, manage, and develop a mid-size team that may span across multiple areas of expertise and/or locations
- Partner and work closely with peer managers and cross-functional groups to connect strategy to vision and align team goals, priorities, and roadmap to business needs
- Build subject matter expertise for designated line of business(es) and lead the content strategy and content creation efforts that enable us to deliver clear and relevant information to our members and customers for that business
- Leverage insights and analytics to guide your team to optimize content performance and lead experimentation to continuously improve outcomes and content quality
- Partner with internal and external teams to evolve our content systems at scale, combining structured content, automation, reuse, and AI-assisted workflows across content development and delivery
- Own intake, prioritization, and capacity planning across team initiatives
- Lead organizational change by evolving team skills and processes to meet emerging needs
- Inspire, motivate, and develop productive, effective, high morale teams
- Coach and mentor team members to support consistent growth and development of employees’ careers
- Model LinkedIn’s culture and values and actively participate in developing a healthy team culture
Basic Qualifications
- Bachelor’s degree in Journalism, English, Computer Science, or equivalent working experience
- 8+ years in one or more of the following areas: content strategy, knowledge management, content management, content operations, or technical writing
- 5+ years of experience in working with enterprise content management systems, Adobe Experience Manager (AEM) Guides preferred
- 5+ years of experience in DITA, structured writing, content reuse, and topic-based authoring
- 5+ years of demonstrated sound analytical, organizational, and project management skills
- 3+ years in a leadership role, including experience managing, coaching, and developing team members
- Experience in the content creation and validation process for GAI/AI conversational interfaces and familiarity with prompt engineering principles
- Demonstrated knowledge of AI-powered content development processes and tooling
- Knowledge of content governance frameworks and editorial standards
- Experience in forecasting and capacity planning leveraging business data
- Strong interpersonal skills, including the ability to build authentic business partnerships across multiple locations and effectively deal with escalations
- Ability to flex and adapt to changing business needs and processes of a fast-paced work environment
- Ability to manage multiple projects and priorities, make strong decisions based on LinkedIn values and culture, and demonstrate consistent follow-up.
- Expertise in managing cross-functional projects and collaborating with technical and business teams
- Experience in stakeholder management and executive communication
- Experience defining and tracking performance metrics with strong analytical skills
- Experience using data and insights to improve content quality, performance, or operational outcomes
- Proficiency in Jira and Confluence
- Strong understanding of the content development lifecycle across authoring, publishing, localization, and delivery, including metadata models and information architecture
- Content Strategy or Technical Writing
- Cross-functional Collaboration
- People Management
- Change Management & Adoption
- Strategic Thinking
- AI in Content Development & Systems
Preferred Qualifications
- Experience in the content creation and validation process for GAI/AI conversational interfaces and familiarity with prompt engineering principles
- Demonstrated knowledge of AI-powered content development processes and tooling
- Knowledge of content governance frameworks and editorial standards
- Experience in forecasting and capacity planning leveraging business data
- Strong interpersonal skills, including the ability to build authentic business partnerships across multiple locations and effectively deal with escalations
- Ability to flex and adapt to changing business needs and processes of a fast-paced work environment
- Ability to manage multiple projects and priorities, make strong decisions based on LinkedIn values and culture, and demonstrate consistent follow-up.
- Expertise in managing cross-functional projects and collaborating with technical and business teams
- Experience in stakeholder management and executive communication
- Experience defining and tracking performance metrics with strong analytical skills
- Experience using data and insights to improve content quality, performance, or operational outcomes
- Proficiency in Jira and Confluence
- Strong understanding of the content development lifecycle across authoring, publishing, localization, and delivery, including metadata models and information architecture
- Suggested Skills
- Content Strategy or Technical Writing
- Cross-functional Collaboration
- People Management
- Change Management & Adoption
- Strategic Thinking
- AI in Content Development & Systems
- India Disability Policy
- LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
- Global Data Privacy Notice and Compliance Posters for Job Candidates
- Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.
- LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
- Join us to transform the way the world works.
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