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Manager, IT Production

The Saudi National Bank - SNB
Jeddah, KSA
fulltime
Mid-Senior
4 days ago
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Overview

  • To monitor and support existing applications and infrastructure in order to ensure that any unplanned system failure leading to disruption in business activities is minimized.
  • Plan and perform wide variety of installation, configuration and up gradation of deployed systems to enable business to become more productive.
  • IT Production Manager positions include below areas:
  • Database Management

Job Responsibilities

  • Manage projects involving new technologies which cover the system infrastructure, application and database in order to ensure timely and smooth implementation.
  • Supervise the administration of systems (i.e. System infrastructure, application and database) to ensure the availability of services to business owners and customers (internal or external).
  • Plan, design and implement disaster recovery procedure for installed systems and services and ensure the backup of critical systems and data.
  • Manage the team in troubleshooting and recovery of transactions and services due to incidents.
  • Manage all projects and initiatives (i.e., new, redesign or upgrades) to address scalability and stability of the network infrastructure (voice, digital and security) and ensure timely project delivery.
  • Supervise the installation, maintenance and optimization of network infrastructure (i.e., hardware, software and communication links) in order to support business operations and customers.
  • Supervise the configuration and setup of security infrastructure (i.e., security appliances and software) in order to ensure secured access to vital business applications and information.
  • Conduct periodic security reviews of all system and application access.
  • Plan, design and implement service and infrastructure monitoring and automation to ensure pro-active resolution of incidents and enhance productivity.
  • Plan and manage the implementation of system performance and capacity management monitoring to ensure the stability of systems and services.
  • Provide periodic system status reports to senior management which will indicate the availability of systems services.
  • Manage the delivery of production tasks (i.e., running batches and operational jobs) to ensure that transactions are posted and reports are available on time as required by business and customers.
  • Ensure timely response to all alerts, resolving or escalating issues as appropriate while working closely with business stakeholders to assure continued quality of service.
  • Adhere to the Bank’s AML/CTF policy, guidelines and all SAMA’s regulations relating to account opening, KYC and Customer Due Diligence.

Job Requirements

  • Saudi
  • Bachelor’s degree in computer science, IT or any related field or an acceptable educational level accompanied by a strong banking experience.
  • 5-8 years’ relevant experience in IT Systems or related IT functions including at least 3 years in positions of progressively increasing managerial responsibilities in a financial institution
  • Knowledge of banking IT production
  • Knowledge of the banking operations and requirements
  • Experience in translating the business needs in IT systems and operations

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