Manager - Integrated Operations Center

Company: The Red Sea Utility Company

IOC–Control Center Coordination

• Act as the primary coordination interface between the Utilities Control Center and the Integrated Operations Center (IOC).
• Ensure consistent information exchange, operational alignment, and synchronized decision-making between both centers.
• Coordinate cross-utility and cross-functional issues that require IOC awareness or involvement.
• Ensure agreed coordination protocols, escalation paths, and communication standards are followed.

Integrated Operational Oversight

• Maintain end-to-end operational situational awareness across wet and dry utilities in coordination with the IOC.
• Support alignment of priorities during normal operations, planned outages, shutdowns, and major works.
• Facilitate resolution of operational conflicts or competing priorities between utility operations and broader IOC objectives.
• Ensure clear handovers and continuity between operational shifts and events.

Incident & Event Coordination

• Coordinate utility operations with the IOC during incidents, disruptions, and major events.
• Ensure timely escalation of utility-related issues to the IOC in line with defined thresholds.
• Support the Associate Director / Director during major or cross-functional incidents by providing consolidated utility inputs.
• Coordinate post-incident reviews and lessons learned with IOC and control room stakeholders.

Governance, Procedures & Readiness

• Develop and maintain interface procedures, coordination playbooks, and communication protocols between the IOC and Utilities Control Center.
• Support operational readiness reviews, joint exercises, and simulations involving the IOC and utilities.
• Ensure clarity of roles, responsibilities, and decision authority between IOC and control room functions.
• Monitor compliance with agreed coordination frameworks and operating models.

Performance, Reporting & Improvement

• Monitor coordination effectiveness, response times, and information quality between IOC and the Utilities Control Center.
• Produce coordination reports, dashboards, and management summaries for senior leadership.
• Identify systemic gaps, interface risks, and improvement opportunities.
• Drive continuous improvement initiatives related to integration, coordination, and communication.

Stakeholder & Interface Management

• Liaise with IOC leadership, control room managers, field operations, customer service, and support functions.
• Represent Utilities Operations in IOC coordination forums, operational briefings, and readiness meetings.
• Support commissioning, testing, and transition of new assets or systems impacting IOC–control room interfaces.
• Manage escalated coordination issues with potential operational or reputational impact.

People & Capability Support

• Provide functional guidance and coordination support to control room teams on IOC interaction processes.
• Support training and awareness on coordination protocols, escalation thresholds, and communication standards.
• Promote a culture of collaboration, discipline, and shared accountability across organizational boundaries.

Qualifications & Experience

• Bachelor’s degree in Engineering, Operations Management, or a related technical discipline.
• 10–15 years of experience in utilities, infrastructure operations, control room, or integrated operations environments.
• Strong experience in cross-functional coordination, interface management, or command-center integration roles.
• Solid understanding of wet and dry utility operations and their interdependencies.
• Proven ability to influence without direct authority and manage complex operational interfaces.