Manager - Inside Sales

Overview

• Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE.
• Connecting millions of users across the country, we are committed to delivering the best online search experience.
• As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market.
• With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
• As a Manager - Inside Sales, you will be responsible for training, mentoring and leading a team of Sales Account Managers, telesales executives, and Coordinators engaged in selling the product over the call along with monthly client visits.
• In this role, you will:
• Train, Mentor, and lead sales team;
• Meet or exceed the team's productivity with 100% accuracy;
• Meet SLA of the volumes, customer service and number of clients converted;
• Develop talent within the team by providing guidance, ongoing feedback, coaching and development opportunities, enabling team members to achieve set targets;
• Provide encouragement to team members, identifying areas for new training or skill checks;
• Assist management with the hiring process and training of new team members;
• Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance;
• Set and Track sales targets for your team;
• Develop strategies to promote team member adherence to company regulations and performance goals;
• Conduct team meetings to update members on best practices and continuing expectations;
• Generate and share comprehensive and detailed reports about team performance, mission-related objectives and deadlines;
• Prepare monthly, quarterly and annual sales forecasts;
• Provide quality customer service, including interacting with customers, answering customer inquiries, effectively handling customer complaints and occasionally visiting customers

Requirements

• Bachelor's degree preferred
• 2+ years of experience with Telesales;
• 4+ years managing teams of telesales/sales executives
• Hands-on experience with Zendesk, CRMs (Salesforce a plus) & MS Excel
• Excellent communication skills;
• Analytical mind and problem-solving aptitude;
• Strong organisational skills;
• Leadership skills;
• Excellent interpersonal and team management skills
• Result-oriented with problem-solving skills to resolve challenges through creative and flexible options that are in line with the company's overall targets;
• Ability to listen and communicate well with the team while providing open and honest feedback

Benefits

• A fast paced, high performing team
• Multicultural environment with over 50 different nationalities

• Annual Air Ticket Allowance

• Employee discounts at multiple vendors across the emirates

• Learning & Development