Manager – Information Technology (UAE National / Emirati) (m/f/d)

Overview

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field is required.
• Relevant professional certifications in infrastructure, systems administration, cybersecurity, cloud technologies, service management, or project management will be considered an advantage.
• Strong knowledge of IT operations, enterprise applications, networks, information security, user support, and IT governance practices is required.
• A minimum of 8 to 10 years of progressive professional experience in information technology, IT operations, infrastructure management, systems support, or related technology functions is required.
• At least 3 to 5 years of managerial experience with direct accountability for IT service delivery, team leadership, vendor coordination, and operational planning is required.
• Demonstrated experience in managing IT infrastructure, enterprise systems, end-user support, network services, cybersecurity controls, and technology vendors is essential.
• Proven success in managing IT budgets, service providers, technology projects, systems availability, risk mitigation, and compliance with information security and governance requirements is required.
• Experience within the UAE and familiarity with service-oriented, government-related, or regulated operating environments will be highly regarded.

Key Responsibilities

• IT Operations, Planning, and Service Management - Lead the planning, coordination, and management of day-to-day IT operations, ensuring the effective delivery of infrastructure services, enterprise applications, user support, and service management processes in alignment with business requirements and service standards.
• Infrastructure, Systems, and End-User Support Management - Oversee the performance, maintenance, and continuous improvement of IT infrastructure, business systems, devices, connectivity, and end-user support services in order to maintain reliable, secure, and efficient technology operations across the organization.
• Cybersecurity, Risk, and Vendor Oversight - Manage technology-related risks, support the implementation of cybersecurity controls, oversee IT vendors and support contracts, and ensure adherence to organizational policies, information security requirements, and applicable governance standards.
• Technology Projects, Budget Management, and Reporting - Monitor IT budgets, oversee assigned technology initiatives, track service performance, and prepare periodic reports and recommendations to support informed decision-making, cost control, service enhancement, and the effective delivery of IT priorities.
• Team Leadership and Business Engagement - Lead, develop, and guide the Information Technology team; collaborate effectively with internal stakeholders and external service providers; and ensure the delivery of responsive, business-aligned technology services that support organizational efficiency, continuity, and growth.
• Manager – Information Technology (UAE National / Emirati) in Abu Dhabi, United Arab Emirates