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Manager, Information Technology

Quest Diagnostics
Southfield, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Education:
  • BS/BA degree in Computer Science/Information Systems or related field including MLT, MT
  • Preferred Work Experience:
  • Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers
  • At least 5 years of experience working with Laboratory Information Systems or other related systems
  • Experience in coaching, mentoring and/or training other team members
  • Minimum 3 years of leadership experience
  • Knowledge:
  • Customer Experience Management
  • Laboratory operations workflow
  • Design Thinking
  • Business/Digital Analysis
  • Agile
  • Healthcare, clinical lab, or related industry knowledge
  • Change management
  • Strong analytical and critical thinking skills
  • Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”
  • Ability to build strong and trusted relationships
  • Collaborate with others for optimal results
  • Ability to work independently and drive for results
  • Business process mapping (BPM) skills beneficial
  • Travel Required: 10-20%
  • Minimum of 3-5 years of analyst experience including at least 1-2 years of project management or direct management related activities
  • Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment
  • Desirable: Experience with Six Sigma and/or CMMi principles and processes
  • Desirable: Prior supervisory experience
  • Epic certification

Skills:

  • Change management
  • Strong analytical and critical thinking skills
  • Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”
  • Ability to build strong and trusted relationships
  • Collaborate with others for optimal results
  • Ability to work independently and drive for results
  • Business process mapping (BPM) skills beneficial
  • Travel Required: 10-20%
  • Technical Training or Professional Licensing:
  • Minimum of 3-5 years of analyst experience including at least 1-2 years of project management or direct management related activities
  • Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment
  • Desirable: Experience with Six Sigma and/or CMMi principles and processes
  • Desirable: Prior supervisory experience
  • Preferred Technical Training or Licensing:
  • Epic certification

Responsibilities

  • Lead technology execution and implementations for key clients ensuring seamless delivery of IT services
  • Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests
  • Works together with software developers, business stakeholders, and supporting resources to plan and execute projects
  • Foster strong client relationships and drive key technology solutions
  • Act as primary liaison for strategic clients
  • Manage escalations and monitor system performance with a proactive approach
  • Delegates tasks, organizes, mentors and motivates a team of developers, specialists, and/or connectivity resources
  • Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture
  • Review of the product architectural design, requirements specifications, and test specifications
  • Determine, support, and/or approve estimates for demand requests
  • Technical assessment of the impact of any changes to product requirements
  • Provision of day-to-day technical guidance to other members of the project team
  • Monitor the progress and risk related to the project schedule and work with teams to develop appropriate remedial action to be taken
  • Highlight, review and mitigate technical risks
  • Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques
  • Contribute to the continued improvement of processes, communication, and functionality across multiple workstreams by looking for opportunities for improvement and implementing solutions
  • Resolution of technical issues in conjunction with team members
  • Identification of technology training requirements
  • Steward of process improvement initiatives
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws
  • Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

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