Manager III, Field Service Engineer - (M3)

Key Responsibilities

• -Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• -Ensures customer satisfaction with Company service and system performance.
• -Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• -Achieves guaranteed up time and other parameters as sold to customers.
• -Promotes quality improvement processes to:
• reduce cycle time
• drive continuous improvement of technical performance
• empower the work force
• -Interviews, hires, and trains customer engineers and technicians as necessary to support regional business.
• -Manages, coaches, and provides direct supervision to professional individual contributors and/or skilled, support individual contributors
• -Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.
• -Ensures employee satisfaction through:
• communication of business progress and all related action.
• setting goals and controlling achievements.
• establishing training and career development plans.
• -Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
• -Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure.
• -Ensures the appropriate safety practices among customer engineers.
• Functional Knowledge
• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
• Works on issues where analysis of situation or data requires review of relevant factors
• Business Expertise
• Applies understanding of the industry and how own area contributes to the achievement of objectives
• Leadership
• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees
• Problem Solving
• Identifies and resolves technical, operational and organizational problems
• Exercises judgment within defined procedures and policies to determine appropriate action
• Impact
• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function
• Interpersonal Skills
• Guides, influences and persuades others internally in related areas or externally
• Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
• Position requires regional travel to customer sites.
• Additional Information
• Time Type:
• Employee Type:
• Travel:
• Relocation Eligible:
• The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
• For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
• Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
• In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.