Manager, Identity Lifecycle Management

Team and role

IAM operations and access controls

• Manage IAM support for provisioning across Active Directory, Entra, file access, and AD management.
• Centralize intake channels, consult on process and policy, scope projects, estimate work, and escalate tickets.
• Prioritize and assign requests to specialist teams and track, classify, and report escalations.
• Implement logical access controls and support access risks across AD, Entra, LDAP, workstation local admin, NTFS permissions, privileged access, and urgent terminations.
• Support business lines in understanding their responsibilities for logical access controls.

Audit, risk, and support

• Conduct or manage risk-based evaluations of IT control design and operating effectiveness.
• Support cyclical internal and external audits by gathering evidence, including request-level evidence.
• Develop remediation plans for identity lifecycle audit and regulatory findings and guide implementation.
• Coordinate with second- and third-level support and recommend resolutions to management.
• Escalate high-priority issues affecting availability, customers, or users to the Director.
• Identify recurring issues and improve processes; provide after-hours availability for urgent incidents and escalations.
• Comply with governing regulations, internal policies, and the bank's risk appetite and culture.

Qualifications

• At least 1 year of people management or leadership experience.
• At least 2 years troubleshooting identity management systems and processes.
• At least 3 years working with Windows OS, Microsoft Active Directory, LDAP, SailPoint IIQ, and a PAM tool.
• Experience with IAM access controls and provisioning tools, technical audits, regulatory reviews, and user access management.
• Experience with ServiceNow reports and dashboards; strong knowledge of identity lifecycle and information security policies and standards.
• Ability to work independently on complex projects and with cross-functional teams; strong analytical and organizational skills.
• Excellent spoken and written English communication; Spanish fluency is an asset.
• MCSE, MCSA, CISM, or CISSP designations and PowerShell scripting are nice to have.