Manager HR Onboarding

Job Description

Manager HR Onboarding

Accountabilities

• Lead and develop a high-performing onboarding and offboarding team, creating a culture of accountability, collaboration, engagement, and continuous improvement.
• Oversee the end-to-end onboarding lifecycle for high-volume hiring populations including cabin crew, pilots, technical, and corporate employees, ensuring a smooth and seamless employee experience from offer acceptance through to joining.
• Manage employee offboarding processes across the organization, ensuring all exit activities, clearances, compliance requirements, and stakeholder coordination are completed accurately and within agreed SLAs.
• Drive operational excellence across onboarding and offboarding activities, ensuring accuracy, efficiency, and strong attention to detail across all employee records, documentation, and workflow processes.
• Partner closely with internal stakeholders including Payroll, Government Relations, Staff Travel, HR Business Partners, Accommodation, Recruitment, and operational business units to ensure seamless employee transitions.
• Build and manage strong relationships with external stakeholders including hotels, relocation providers, and travel agencies supporting employee mobility and onboarding logistics.
• Lead the continuous improvement and transformation of onboarding and offboarding operations through process optimization, automation, and AI-enabled solutions.
• Manage and optimize onboarding technologies including Employee Central and onboarding platforms integrated with SAP SuccessFactors, ensuring process integrity and system effectiveness.
• Ensure all onboarding and offboarding activities remain compliant with UAE labour regulations, internal governance standards, and company policies.
• Monitor operational KPIs and customer satisfaction metrics (CSAT), identifying trends and implementing improvement initiatives to enhance employee experience and service delivery outcomes.
• Maintain governance of SOPs, process documentation, onboarding knowledge platforms, and chatbot workflows including Zella onboarding solutions.
• Support workforce planning and operational capacity management to ensure onboarding volumes and service expectations are consistently achieved.

Education & Experience

• Bachelor’s degree required.
• Minimum 5 years of experience in HR onboarding, HR operations, employee services, or shared services environments.
• Proven experience leading and developing operational HR teams within a fast-paced, high-volume environment.
• Strong understanding of onboarding and offboarding processes within the UAE.
• Experience working with HR systems including Employee Central and onboarding technologies integrated with SAP SuccessFactors.
• Strong stakeholder management skills with the ability to build effective partnerships across both internal and external stakeholders.
• Demonstrated ability to manage operational complexity while maintaining exceptional accuracy and attention to detail.
• Strong customer service mindset with a focus on delivering exceptional employee experiences.
• Ability to lead teams effectively under pressure while managing competing priorities and high operational volumes.
• Experience within aviation, hospitality, shared services, or other highly operational environments is advantageous.

What We’re Looking For

Recruitment Process

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