Manager Housekeeping

Housekeeping Manager

Operational Management

• Manage daily housekeeping operations including guest rooms, public areas, laundry, and service areas.
• Ensure the property consistently maintains high cleanliness and presentation standards.
• Implement housekeeping procedures, cleaning schedules, and quality control processes.
• Conduct regular inspections of guest rooms and public areas to maintain quality standards.

Team Leadership

• Supervise, train, and support the housekeeping team.
• Prepare staff schedules, assign daily tasks, and monitor team productivity.
• Provide guidance, coaching, and feedback to ensure strong team performance.
• Promote a culture of professionalism, teamwork, and service excellence.

Quality & Guest Experience

• Ensure guest rooms and public areas meet the property’s cleanliness and comfort standards.
• Respond promptly and professionally to guest requests and housekeeping service concerns.
• Support initiatives to continuously improve guest satisfaction.

Inventory & Budget Control

• Manage housekeeping inventory including linens, cleaning chemicals, amenities, and equipment.
• Monitor usage of supplies to control operational costs.
• Coordinate with purchasing teams to maintain adequate stock levels.
• Ensure proper storage and handling of housekeeping materials.

Coordination & Compliance

• Work closely with Front Office, Engineering, and other departments to ensure smooth operations.
• Ensure compliance with hygiene, safety, and sanitation standards.
• Report maintenance issues and coordinate with engineering for timely repairs.
• Maintain housekeeping records, reports, and operational documentation.

Requirements

• Bachelor’s degree or Diploma in Hospitality Management or related field preferred.
• Minimum 5–7 years of housekeeping experience in hotels or hospitality environments.
• 2–3 years of experience in a supervisory or management role.
• Strong leadership and team management skills.
• Good knowledge of cleaning procedures, chemicals, and housekeeping equipment.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.

Preferred Experience

• Experience in hospitality, hotels, resorts, or high-end residential environments.
• Pre-opening hospitality project experience is an advantage.
• Knowledge of housekeeping management systems or hotel PMS systems.