Manager Franchise Performance - Western Canada
Role Overview
The Manager Franchise Performance supports multi-unit franchise operations and works to improve franchisee relationships, brand targets, food safety, guest experience, and brand culture.
Key Skills for This Role
Full Job Posting
About D Spot Franchising
D Spot is a growing dessert and food franchise brand with an established Canadian presence and expansion plans in the United States and internationally.
The company emphasizes operational excellence, creativity, and brand consistency.
Job overview
The Manager Franchise Performance supports multi-unit franchise operations and works to improve franchisee relationships, brand targets, food safety, guest experience, and brand culture.
Key responsibilities
- Coach owners and managers on business and financial results, restaurant operations, team engagement, guest satisfaction, and loyalty.
- Review restaurant reports, audits, financial results, and operating performance; identify opportunities and collaborate on solutions.
- Conduct profit and loss and balance sheet reviews with owners and managers.
- Support implementation of product launches, technology initiatives, process improvements, marketing programs, openings, and renovations.
- Develop local store marketing programs with franchisees and represent the brand as a business ambassador.
- Monitor food safety and company policy compliance; update senior management on regional performance and strategic initiatives.
- Support franchisee recruiting, training, and team development; lead training sessions, workshops, and seminars.
- Document franchise guidelines to support consistency across the network.
Qualifications
- Degree in Business Administration, Hospitality Management, or a related field; an MBA or advanced degree is preferred.
- At least 5 years of managerial experience in restaurants or hospitality, with a strong background in multi-unit management and franchise operations.
- Demonstrated success in business development, strategic planning, and relationship management.
- Knowledge of food safety regulations, quality assurance, and customer service; strong analytical, problem-solving, communication, leadership, and interpersonal skills.
- Ability to travel extensively within the assigned region and nationally as required.
- Proficiency in Google Suite and Microsoft Office; valid driver's license and driving record within provincial guidelines.
What the employer offers
- Competitive salary and performance-based incentives.
- Comprehensive benefits package.
- Career growth and professional development opportunities.
- A dynamic and supportive work environment.
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