Manager - Food and Beverage
Skills
About This Role
Overview
- Oversee day to day food and beverage operations, ensuring uninterrupted service delivery
- Ensure all meals comply with physician ordered dietary requirements, nutrition standards, and patient care protocols
- Monitor cafeteria, patient meal services, VIP/Royal catering, staff dining, and special events
- Ensure effective utilization, maintenance, and replacement planning of kitchen equipment and facilities
u>Catering Contract & Vendor Management/u>
- Lead the management, evaluation, and governance of catering contractors
- Ensure strict compliance with hospital catering contracts, SLAs, and performance standards
- Conduct performance reviews, audits, and service evaluations of contractors
- Lead contract renewals, variations, and issue resolution in coordination with Procurement and Legal
u>Quality, Safety & Regulatory Compliance/u>
- SEHA policies and standards
- Health, food safety, sanitation, infection control, and OHS regulations
- Lead internal and external audits, inspections, and corrective action plans
- Establish and monitor hygiene, food safety, and risk management programs
- Ensure emergency preparedness and business continuity for food services
u>Financial & Resource Management/u>
- Develop and manage the departmental operating and capital budgets
- Monitor costs, productivity, and financial performance
- Approve expenditure, forecast resource requirements, and control variance
- Ensure value for money and cost effective service delivery without compromising quality
u>Reporting & Performance Monitoring/u>
- Establish performance dashboards and operational metrics
- Prepare and submit monthly, quarterly, and annual departmental reports
- Analyze trends related to productivity, cost, quality, and customer satisfaction
- Use data to inform decision making and continuous improvement
u>Customer Experience & Stakeholder Engagement/u>
- Embed a customer centric culture across food services
- Address escalated complaints from patients, staff, visitors, or clinical leadership
- Collaborate closely with clinical departments, nursing, dietetics, operations, and administration
- Act as a brand ambassador for the facility in all interactions
u>People Management & Workforce Development/u>
- Lead, mentor, and develop a high performing multidisciplinary team
- Oversee recruitment, onboarding, performance management, and succession planning
- Ensure annual appraisals, training plans, competency assessments, and workforce compliance
- Support Emiratization and national staff development initiatives
- Ensure compliance with HR policies, attendance, rostering, leave, and overtime management
- br> u>Governance, Confidentiality & Professional Conduct/u>
- Maintain confidentiality of all patient, staff, and operational information
- Serve on facility committees and taskforces as required
- Ensure staff compliance with ethical, professional, and conduct standards
- Perform other duties as assigned within the scope of the role
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