Manager Field Service
Full Job Posting
Qualifications
- Bachelor's Degree or equivalent work experience required.
- Typically has 6-8 years of experience in Field Service and typically 0-2 years leadership experience.
- Fluent business English skills (Written and spoken).
- The annual base salary range for this position is 86,000 to 100,000.
- Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
- #LI-JS3
Responsibilities
- Provides clear and concise direction on a regular basis to Field Service supervisors and teams across multiple locations.
- Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
- Ensures provision of end-to-end support to address identified and potential issues.
- Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
- Together with Remote Monitoring and Customer Services teams, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
- Manages procurement-related activity to ensure on time delivery and response to customer requirements.
- Acts as liaison between customers, end-users and technical teams.
- Assists supervisors and team members in the determination of appropriate process, policies or procedures.
- Establishes overall work processes and priorities.
- Allocates people, budgets and resources.
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