Manager - Experience Centers

Company: Red Sea Global

Job Purpose

• The Sales Experience Center Manager is responsible for the operational management of all Red Sea Global Residential Experience Centers.
• The role ensures that every center operates at the highest standard of presentation, staffing, and visitor experience, acting as the primary operational link between the Experience Centers and the wider Residential Development Division.
• Working closely with the Sales, Marketing, and Business Intelligence teams, the Manager drives footfall conversion, leads the planning and execution of events and activations, curates bespoke UHNW buyer journeys, and builds the residential community engagement programmes that underpin long-term buyer loyalty.
• The Manager maintains full visibility of performance, budget, and risk across all centers and reports directly to the Director of Residential Operations.

Job Responsibilities

• Lead day-to-day operations across all RSG Residential Experience Centers, ensuring each center delivers a consistent, ultra-luxury guest experience aligned with RSG brand standards.
• Manage and coordinate the on-site Experience Center team, including Assistant Managers at each center location, covering staffing rosters, performance oversight, and daily briefings.
• Own and maintain weekly and monthly sales center performance reports covering footfall, leads generated, visitor-to-lead conversion, events held, and operational issues, submitting to the Director of Residential Operations on an ad hoc and scheduled basis.
• Develop and implement standardized operating procedures and service protocols across all seven Experience Centers, ensuring consistency in visitor reception, presentation, and follow-through.
• Design and deliver bespoke visitor journeys for UHNW and VIP prospects, including private viewing appointments, invitation-only preview events, and personalized welcome experiences tailored to individual buyer profiles in line with RSG’s ultra-luxury positioning.
• Develop and manage a residential community engagement programme across all Experience Centers, creating curated touchpoints that foster emotional connection, long-term buyer loyalty, and a sense of community belonging among prospective and existing homeowners.
• Plan, coordinate, and execute an annual lifestyle events calendar at Experience Centers — integrating wellness, culture, gastronomy, and family programming — in collaboration with the Marketing and Sales teams, managing logistics, vendor coordination, and post-event reporting.
• Monitor and manage the operational budget for each Experience Center, tracking expenditure against allocation, flagging variances, and submitting budget utilization reports on a quarterly basis.
• Liaise with the Sales Operations team to ensure qualified leads generated at Experience Centers are captured accurately in Salesforce and handed over to the relevant Sales Director within agreed SLAs.
• Coordinate fit-out, maintenance, and facility management requirements at each center, working with the Facilities, Design, and Project Management teams to resolve issues and ensure centers are always presentation-ready.
• Manage the architectural model and material board inventory across Experience Centers, coordinating updates with the Design and fit-out teams as new phases or product lines are launched.
• Oversee the design and delivery of bespoke homeowner onboarding experiences for buyers who have reserved or completed a purchase, coordinating with Sales Operations and Technical Services to ensure the transition from prospect to owner is seamless and brand-consistent.
• Track and manage open issues and risks across centers, maintaining an Issues Register and escalating to the Director of Residential Operations with recommended actions and target resolution dates.
• Ensure all Experience Centers comply with RSG brand guidelines, health and safety regulations, and quality standards, conducting regular audits and driving corrective action where required.
• Support the onboarding and training of new Experience Center staff, ensuring all team members are equipped with current product knowledge, brand standards, and visitor engagement protocols.
• Carries out any other duties as required.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, Real Estate, or a related field.
• A postgraduate qualification in a relevant discipline is advantageous.
• Minimum 10 years’ experience, of which at least 3 years in a management role within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment.
• Demonstrated experience managing UHNW buyer engagement, community building programmes, or lifestyle events in a luxury residential or destination context is highly advantageous.
• Prior experience working in a giga-project or branded residence development is a strong differentiator.
• **Years of Experience** **/ Skills:**
• A postgraduate qualification in a relevant discipline is advantageous.
• Minimum 10 years’ experience, of which at least 3 years in a management role within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment.
• Demonstrated experience managing UHNW buyer engagement, community building programmes, or lifestyle events in a luxury residential or destination context is highly advantageous.
• Prior experience working in a giga-project or branded residence development is a strong differentiator.
• Fluent in English. Arabic is strongly preferred.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Working knowledge of CRM platforms (preferably Salesforce) for lead tracking and reporting. Excellent interpersonal, stakeholder management, and communication skills, including experience engaging with UHNW individuals and high-profile buyers.
• Strong organizational ability with demonstrated capacity to manage multiple concurrent workstreams.
• High attention to brand standards, quality, and detail.
• Comfortable operating in a fast-paced, high-expectations environment with frequent interaction with HNW clients and senior leadership.