Manager, Engineering Operations – Technical Support

Basic Qualifications:

• Bachelor’s degree in engineering, Computer Science, Information Technology, Business or comparable experience.
• At least 5 years of hands-on work experience in supporting and leading teams in a technical environment.
• Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.
• Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.
• Understanding of technical documentation, able to train and develop technical documentation for departmental needs.
• Proven ability to operate in high pressure situations handling multiple competing priorities.
• Strong Problem-solving skills.
• Ability to identify and proactively resolve or escalate issues.
• Ability to understand and execute change management activities.
• Ability to provide on-call support for high severity incidents.
• Ability to liaise with vendors and partner teams to deliver projects.
• Proficient in English.
• Preferred Skills Qualifications:
• Experience working in large, distributed environments supporting 35,000+ users.
• Experience and familiarity with AI tools and automation.
• Familiarity with cloud platforms, automation tools, and modern IT infrastructure.
• Experience supporting incidents and users in a large enterprise environment.
• Holds an understanding of core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP).
• Experience in Active Directory, Windows Server and Backup solutions.
• Video conferencing setup and troubleshooting.
• Good understanding of VoIP technologies.
• Annual Salary
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
• The GEICO Pledge:
• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.
• The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
• GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.