Manager

About Visa

Role overview

Responsibilities

• Own the CEMEA CMS knowledge-management framework and govern Compass and SharePoint as trusted sources of seller content.
• Establish content ownership, quality, lifecycle, structure, and review standards; improve discoverability, adoption, and seller experience.
• Lead regional AANR validation, reconcile submissions, identify governance and data-quality risks, and report progress and remediation to leadership.
• Own the Sales Plays operating model from prioritization and launch readiness through seller activation, measurement, and post-launch review.
• Coordinate global and regional stakeholders and evaluate adoption, lead and pipeline contribution, and commercial outcomes.
• Own regional lead management linking campaign activity, seller follow-up, opportunity attribution, and pipeline reporting; improve lead quality, conversion, data discipline, and accountability.
• Own the CMS training framework and calendar, assess capability gaps, coordinate learning activities, embed processes in learning journeys, and measure effectiveness.
• Back up SIP governance validation and reporting; support process compliance, documentation, and improvement.
• Improve operating models, workflows, ownership, controls, and feedback loops for assigned seller processes.

Qualifications

• BA/BS in Business, Economics, or Finance; an MBA or relevant master's degree is preferred.
• 6–8 years of experience in sales, sales support, marketing, finance, or equivalent fields.
• Experience in process optimization, sales and lead management in B2B organizations, ideally with multi-product solutions.
• Experience in or significant exposure to financial services or payments is required.
• Proficiency with Claude, Copilot, Perplexity, Power BI, and Tableau.
• Global or multinational business experience is strongly preferred.
• Detail orientation, analytical decision-making, collaboration, influence without authority, adaptability, and strong communication are expected.
• Ability to work with diverse teams and deliver time-sensitive work in a fast-paced, changing environment.

Work arrangement

• This is a hybrid position; the hiring manager will confirm the expected number of office days.