Manager Digital Intelligence

Platform Leadership & Initiative Ownership:

Technology, Data Foundation, Analytics & AI:

Execution, Adoption & Value Realisation:

Qualifications

• Proven experience managing complex technology, data, digital, or transformation initiatives from definition through delivery, adoption, and benefits realisation
• Strong project delivery and portfolio management capability, with the discipline to manage milestones, dependencies, risks, decisions, resources, and governance
• Strong commercial acumen, with the ability to prioritise initiatives based on business value, and ensure technology capabilities deliver measurable franchisee and business outcomes
• Ability to translate business and franchisee needs into clear requirements, initiative charters, delivery plans, and measurable outcomes
• Confident stakeholder management skills, with the ability to coordinate cross-functional teams, challenge constructively, and drive clear ownership and accountability
• Strong analytical and problem-solving skills, with an understanding of how data, analytics, AI, automation, and digital capabilities can improve business performance
• Clear and concise communication skills, including the ability to provide executive-level reporting, recommendations, and escalation of key decisions or blockers
• A hands-on, organised, and delivery-focused approach, comfortable working across multiple initiatives, brands, regions, and levels of seniority
• Experience working in a franchise, travel, mobility or multi-market environment essential
• Hybrid office model – 3 days minimum in the office with Tuesday & Wednesday being mandatory days
• Private health care
• Annual Leave: 25 days plus bank holidays (after your 5th anniversary, increases to 28 days, after your 10th anniversary, increases to 30 days)
• Pension: Matched up to 8%
• Eyecare vouchers
• Flexible Working Opportunities
• Work from anywhere Opportunities
• Gift Vouchers for expectant parents
• Death in Service Payment
• Referral scheme
• Long Service Award
• Discounts: IHG Staff Discount, Discounted Gym Memberships, KIA Affinity Hertz Staff Discount, Perks at Work
• 40% off any standard Hertz Rental in a Corporate country
• Employee Assistance Programme for employees and family
• Training & Development Opportunity – Apprenticeship Scheme
• Perks at work - employee discount portal

Preferred Qualifications

• Bonus

Responsibilities

• Managing the execution of initiatives within the Digital Intelligence franchisee success platform, translating the Franchise Growth strategy into a clear, prioritised, and sequenced multi-year technology roadmap across all brands and regions
• Manage a portfolio of platform initiatives from problem definition and business case through design, delivery, rollout, adoption, and benefits realisation
• Work with Hertz product and development teams to define the global standards and architecture requirements to create a scalable franchise technology and data ecosystem
• Support the delivery agenda for counter-system simplification, integration, interoperability, and clean data exchange across the global franchise network
• Establish a trusted data foundation and the progressive build-out of a global franchise technology platform and data lake from which to develop and innovate the franchise platform
• Drive rollout of relevant enterprise capabilities to the franchise network, including booking, mobile, reservation, loyalty, payment, and other interfaces / tooling
• Translate data into practical insight, improving franchise performance through data, analytics, AI, and technology-enabled decision making
• Represent the franchise business as accountable owner of technology initiatives
• Translate franchisee and business needs into clear product requirements, delivery milestones, acceptance criteria, resource plans, and execution roadmaps
• Establish disciplined governance across the platform, maintaining visibility of progress, dependencies, investment requirements, risks, critical decisions, and benefits delivery
• Provide concise executive reporting and recommendations, escalating blockers early and securing the decisions and resources required to deliver at pace
• Proven experience managing complex technology, data, digital, or transformation initiatives from definition through delivery, adoption, and benefits realisation
• Strong project delivery and portfolio management capability, with the discipline to manage milestones, dependencies, risks, decisions, resources, and governance
• Strong commercial acumen, with the ability to prioritise initiatives based on business value, and ensure technology capabilities deliver measurable franchisee and business outcomes
• Ability to translate business and franchisee needs into clear requirements, initiative charters, delivery plans, and measurable outcomes
• Confident stakeholder management skills, with the ability to coordinate cross-functional teams, challenge constructively, and drive clear ownership and accountability
• Strong analytical and problem-solving skills, with an understanding of how data, analytics, AI, automation, and digital capabilities can improve business performance
• Clear and concise communication skills, including the ability to provide executive-level reporting, recommendations, and escalation of key decisions or blockers
• A hands-on, organised, and delivery-focused approach, comfortable working across multiple initiatives, brands, regions, and levels of seniority
• Experience working in a franchise, travel, mobility or multi-market environment essential
• Hybrid office model – 3 days minimum in the office with Tuesday & Wednesday being mandatory days
• Bonus
• Private health care
• Annual Leave: 25 days plus bank holidays (after your 5th anniversary, increases to 28 days, after your 10th anniversary, increases to 30 days)
• Pension: Matched up to 8%
• Eyecare vouchers
• Flexible Working Opportunities
• Work from anywhere Opportunities
• Gift Vouchers for expectant parents
• Death in Service Payment
• Referral scheme
• Long Service Award
• Discounts: IHG Staff Discount, Discounted Gym Memberships, KIA Affinity Hertz Staff Discount, Perks at Work
• 40% off any standard Hertz Rental in a Corporate country
• Employee Assistance Programme for employees and family
• Training & Development Opportunity – Apprenticeship Scheme
• Perks at work - employee discount portal