Manager - Digital Governance

About ENBD

Job Overview

Key Responsibilities

• Lead governance oversight and thematic reviews across digital onboarding, payments, customer journeys, digital product features, and change initiatives.
• Design, maintain, and continuously improve governance frameworks, review matrices, policies, procedures, and standard operating guidelines for digital banking activities.
• Assess new digital products, material changes, customer journeys, and feature releases to ensure appropriate controls are embedded before launch.
• Monitor regulatory developments impacting digital banking, fintech, conduct risk, consumer protection, data quality, customer disclosures, consent management, and operational resilience.
• Translate regulatory and internal policy requirements into practical governance controls, business requirements, and remediation actions.
• Conduct control testing, assurance reviews, and root-cause analysis of recurring governance, compliance, operational, and non-financial risk issues.
• Identify control gaps, document findings, agree corrective actions with stakeholders, and track remediation through to closure.
• Prepare governance reports, dashboards, management information, issue trackers, and trend analysis for senior leadership and governance forums.
• Coordinate cross-functional governance committees by preparing agendas, meeting materials, minutes, decisions, and follow-up action trackers.
• Partner with business, product, technology, operations, risk, compliance, legal, financial crime, and internal audit teams to ensure effective risk management and informed decision-making.
• Support internal audits, regulatory reviews, assurance engagements, and governance forums by evidencing control effectiveness and remediation progress.
• Promote a strong governance culture by providing guidance to stakeholders on control expectations, documentation standards, regulatory obligations, and customer outcome considerations.

Skills And Experience

• Minimum 7 years of experience in governance, regulatory compliance, control oversight, operational risk, assurance, or related banking functions.
• Strong experience within UAE banking, digital banking, fintech, retail banking, or financial services environments.
• Proven background in governance frameworks, regulatory compliance testing, thematic reviews, issue management, and remediation tracking.
• Experience reviewing digital onboarding, customer due diligence, payments, disclosures, complaint handling, customer consent, and consumer protection controls.
• Exposure to UAE Central Bank regulations, AML/CFT requirements, conduct risk, consumer protection standards, and non-financial risk management.
• Experience working with business, product, technology, operations, risk, compliance, legal, audit, and financial crime stakeholders.
• There’s never been a better time to join Emirates NBD.
• We’re one of the region’s most recognisable brands.
• We’re banking innovation leaders.
• We’re growing across both the UAE and our global offices.
• We offer a huge range of professional development opportunities to accelerate your career.
• It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
• At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.