Manager, Customer Success

You are an experienced people leader with a track record of managing and developing Customer Success teams.

You set clear priorities, operating rhythms, and performance expectations for distributed teams.

You understand how customer adoption, value realization, risk management, and renewal readiness support retention.

You work effectively across Sales, Renewals, Services, Support, Product, and Operations.

You are comfortable representing the Customer Success function with customers, prospects, and internal stakeholders.

Lead and develop a team of Customer Success Managers and Renewals Specialist in Seismic’s India hub, ensuring the team meets customer satisfaction and retention targets.

Hire, onboard, coach, and develop a high-performing Customer Success team in India, including performance management, career development, and building a culture of accountability and continuous improvement. Establish operating rhythms and management routines that drive measurable improvements across customer engagement, adoption, risk mitigation, renewal readiness, and customer value. Serve as an escalation resource for CSMs, internal teams, and customers, resolving escalations within defined SLAs and improving customer outcomes.

Partner cross-functionally to remove blockers, improve CSM effectiveness, and represent Customer Success with customers and prospects.

Evolve Seismic's Digital Customer Success program at the India hub in partnership with CS leadership and the CX organization (Community, Customer Education, Programs, Operations) by surfacing gaps, contributing improvements, and shaping the regional operating model.

Own the health, renewal forecast, and risk pipeline for the book of business, ensuring forecast accuracy, early identification of risk themes, and clear escalation paths.

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Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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