greenhouse
Manager, Cross-Border Payment Operations
Brex
Seattle, USA
Manager · 5+ years experience
Onsite
Discovered 2 days ago
sql
Key Skills for This Role
sql
Full Job Posting
Responsibilities
- Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
- Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
- Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
- Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
- Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
- Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
- Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.
- As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform. You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale. Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision.
- In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time. You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows. If you’re excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales.
- Where you’ll work
- This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Requirements
- 5+ years of experience in banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment with hands-on experience in high-risk money movement (wires, ACH, SWIFT, checks) and audit ready risk management
- 2+ years of direct people management experience with a track record of coaching employees, raising performance, and building strong, accountable teams.
- Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.
- Bonus points
- These are a plus, not a requirement. If you meet most of the qualifications above, we’d still encourage you to apply.
- Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
- Strong written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
- A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency
- Licensing & Credentials: FINRA Series 7, 63, and 24 or Accredited ACH Professional (AAP) and Accredited Payments Professional (APRP)
- Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work.
- Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response.
- Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.
- Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls
- Compensation
- The expected salary range for this role is USD $119,328 - $149,160. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
- Brex LLC is a wholly owned subsidiary of Capital One, N.A.
- Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
Preferred Qualifications
- Bonus points
- These are a plus, not a requirement. If you meet most of the qualifications above, we’d still encourage you to apply.
About Brex
Financial Services
Corporate financial stack offering business credit cards, expense management, bill pay, and banking services designed for startups and scaling companies.
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