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greenhouse

Manager, CRM Category Expansion

Quince
England, GBR
Manager
Onsite
GBP 66000-76000 / year
Discovered 3 weeks ago
html-csslookersql

Full Job Posting

Responsibilities

  • Own the UK/EU campaign calendar end-to-end — brief, build, localize, QA, and send across email, SMS, push, and in-app
  • Brief and coordinate every campaign with Merchandising, Design, Copy, and US Marketing
  • Own audience segmentation, frequency caps, and suppression/consent logic for smarter targeting
  • Build and maintain the production engine: modular templates, dynamic product feeds, and reusable content blocks
  • Partner with Tech and Data to improve the comms themselves (dynamic pricing, live stock) and run a rigorous testing programme (send-time, segments, incrementality holdouts)
  • Own deliverability and list health across all three markets
  • Turn results into monthly insights and a steady pipeline of new campaign ideas, informed by industry trends and testing new formats
  • Report weekly on performance (revenue, CTR, unsub/complaint rates, incrementality) and coordinate with the Lifecycle team

Qualifications

  • Required
  • 5+ years CRM/email marketing in DTC/ecommerce, including 3+ years running a full campaign calendar end-to-end (not just triggered flows)
  • Hands-on with Iterable (or Braze/Klaviyo/SFMC), including multi-market campaign builds with dynamic content and personalization
  • Experience delivering SMS, push, and in-app campaigns, plus enough HTML/CSS to brief and QA email builds
  • Segmentation and deliverability fluency (engagement tiers, suppression, frequency caps), including reading Postmaster Tools
  • SQL working knowledge — able to self-serve audience/results checks in Looker without an analyst
  • A/B testing and incrementality rigor; comfortable setting up and reading holdouts with the Data team
  • Already using AI in daily workflows, and ruthless about QA and automating it
  • Strong multi-stakeholder operator (Merchandising, Design, Copy, US Marketing, Tech) with working knowledge of UK/EU marketing regulations (GDPR, PECR, German/French requirements)
  • Pay Range: GBP 66,000 - 76,000
  • All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
  • WHY QUINCE?
  • Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
  • EQUAL OPPORTUNITY & HIRING INTEGRITY
  • Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
  • Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
  • Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
  • Security Advisory: Beware of Frauds
  • At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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