Manager, Community Engagement (MOCHA Programs)
Role Overview
Provides strategic, operational, and administrative leadership to MOCHA and other assigned programs and services.
Responsible for program performance, staff leadership, quality improvement, grant and fiscal accountability, community partnerships, and organizational goals.
Works across departments to support accessible, effective, compliant, data-driven services aligned with health equity and organizational priorities.
Key Skills for This Role
Full Job Posting
Job summary
Provides strategic, operational, and administrative leadership to MOCHA and other assigned programs and services.
Responsible for program performance, staff leadership, quality improvement, grant and fiscal accountability, community partnerships, and organizational goals.
Works across departments to support accessible, effective, compliant, data-driven services aligned with health equity and organizational priorities.
Program leadership and operations
- Lead program planning, implementation, growth, evaluation, and alignment with organizational strategy.
- Oversee day-to-day program and location operations, including workflows, staffing, scheduling, resources, policies, and service standards.
- Recruit, onboard, supervise, coach, evaluate, and develop staff; support workforce development, succession planning, and a collaborative work environment.
- Manage budgets and expenditures, grant deliverables, compliance, funder expectations, and required reporting; support sustainable funding strategies.
- Set performance metrics, ensure compliance, lead quality assurance and continuous improvement, and use operational and outcome data to guide decisions.
- Support audits, monitoring visits, and accreditation activities as applicable.
Community engagement and services
- Build relationships with community organizations, government agencies, healthcare providers, and other stakeholders; represent the organization at meetings, coalitions, conferences, and advisory groups.
- Promote services, strengthen referral networks, and ensure community input informs service delivery.
- Oversee and participate in outreach, education, testing, and linkage-to-care activities connecting clients with healthcare and supportive services.
- Complete training to provide testing and coordinate quality assurance for HIV, STI, and HCV testing programs.
- Implement prevention services, evidence-based interventions, and outreach strategies; develop programming to maximize community engagement.
- Monitor operational needs related to outreach sites, facilities, vehicles, and program inventories.
Education and experience
- High school diploma or GED required.
- Bachelor's degree in Public Health, Health Education, Social Work, Human Services, Healthcare Administration, or a related field preferred; equivalent education and experience may be considered.
- At least 5 years of experience in public health, community prevention, outreach, health education, harm reduction, HIV/STI/HCV prevention, or related human services programs.
- At least 3 years of management experience leading teams, programs, or community-based services.
- Reliable transportation is required for community events and outreach; training is required to provide testing services.
Organizational expectations
Participate in the organization's leadership, strategic planning, committees, cross-functional initiatives, and change efforts.
Respect the dignity and experiences of clients, staff, partners, and community members; support health equity and reducing disparities.
Maintain confidentiality of patient, client, employee, protected, and proprietary information and participate in compliance audits and quality improvement plans.
Perform other assigned duties and support continuous improvement of work and organizational processes.
Physical requirements
Duties include standing, sitting, walking, using hands, reaching, talking, and hearing; occasional stooping, bending, and lifting or moving up to 25 pounds.
Vision requirements include close, distance, and peripheral vision, depth perception, and ability to adjust focus.
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