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Manager, Commercial Technology & Digital Solutions

Arrowhead Pharmaceuticals
Pasadena, USA
Manager · 5+ years experience
Onsite
USD 120000-150000 / year
Discovered Today
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Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Life Sciences, Engineering, Business, or a related field.
  • 5+ years of experience supporting commercial technology, analytics, marketing operations, or business systems in biotechnology, pharmaceuticals, or life sciences.
  • Hands-on experience administering platforms, investigating data or integration issues, coordinating releases, and supporting users.
  • Experience with CMS, website releases, web analytics, or marketing technology platforms.
  • Experience managing vendors and tracking deliverables, service levels, and costs.
  • Familiarity with pharmaceutical promotional review processes and digital content controls.
  • Strong documentation, project coordination, and communication skills.
  • Preferred
  • Experience supporting regional or international commercial technology launches.
  • Experience taking over operational work from an agency or technology vendor.
  • Working knowledge of APIs, HTML/CSS, web tagging, accessibility testing, and automation.
  • Experience supporting Salesforce platform for commercial capabilities.
  • California pay range $120,000—$150,000 USD
  • Arrowhead provides competitive salaries and an excellent benefit package.
  • Candidates must have current, valid authorization to work in the country where this role is located.
  • California Applicant Privacy Policy

Preferred Qualifications

  • Preferred

Responsibilities

  • Coordinate updates to Corporate, HCP, patient, caregiver, and product websites, including content changes, testing, publishing, and post-release checks.
  • Support privacy notices, cookie consent, accessibility testing, and market-specific website requirements with Legal, Privacy, Compliance, and IT.
  • Support marketing automation, approved email, digital asset management, campaign tools, and their connections to CRM and customer data.
  • Coordinate audience files, consent and suppression checks, campaign setup, testing, deployment, and performance reporting with Marketing and vendors.
  • Work with regional Commercial, Marketing, Medical, Legal, Compliance, Privacy, and IT teams to gather technology requirements for market entry and ongoing operations.
  • Configure or coordinate changes to commercial platforms, customer data, integrations, access, workflows, and dashboards for new regions.
  • Support the launch and ongoing operation of regional and localized websites, including content updates, analytics, consent tools, and release coordination.
  • Coordinate testing and issue resolution across time zones, vendors, and regional teams before and after launch.
  • Document region-specific configurations, data sources, operating procedures, and support contacts so new markets can be supported reliably.
  • Build, update, and troubleshoot Power BI dashboards and reports for commercial teams and leadership.
  • Validate reporting data against source systems and resolve recurring data quality issues with business and technical owners.
  • Maintain report definitions, refresh schedules, access, and documentation.
  • Develop reporting for new products and ex-U.S. regions, accounting for local data sources, market definitions, and regional reporting needs.
  • Run vendor status meetings, review backlogs and release calendars, verify completed work, and track service levels and issues.
  • Maintain an inventory of vendors, contracts, platforms, integrations, accounts, licenses, and vendor responsibilities.
  • Obtain and document company access to administrative accounts, domains, hosting, CMS tools, analytics properties, tag managers, code repositories, and data.
  • Work alongside vendors to learn recurring tasks, create runbooks, and confirm internal readiness before each handover.
  • Take over agreed activities in phases, monitor service quality, and escalate gaps promptly.
  • Maintain project plans, action logs, testing schedules, and communications for enhancements, website releases, campaigns, and integrations.
  • Coordinate user acceptance testing, document defects, follow through on fixes, and communicate release impacts.
  • Support technology readiness for product launches and growth in the U.S. and ex-U.S. regions.
  • Partner with the Executive Director of AI & Enterprise Data Management on practical automation and AI pilots, including workflow documentation, testing, and user adoption.
  • Train business users and internal team members on platforms, reports, and operating procedures.
  • Provide backup administration for Veeva Commercial CRM, PromoMats, and MedComms, including access requests, basic configuration, testing, releases, and issue triage.
  • Provide backup support for ZS ZAIDYN platform and commercial data management as needed.
  • Maintain configuration records, release notes, runbooks, and support documentation.

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