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Manager, Collections Strategy Delivery (L09)
Synchrony
IND
Full-time
Manager · 4+ years experience
Discovered 6 days ago
Full Job Posting
Key Responsibilities:
- Implements Collections and Operational Strategy initiatives for all delinquent accounts and Strategy designated Pre-Delinquent & Recovery accounts leveraging leading edge technology to enhance customer experience.
- Partner with collections contact strategy team, collection operations and process owners to determine strategy implementation requirements and develop / ensure streamlined approaches to coding, unit testing and queuing process
- Works independently to provide Level of Effort for scoping and scheduling the change requests
- Project Manager / SME for collections projects involving Alternate channel strategies (SAS) and Phone channel strategies (Strategy manager processes)
- Provides recommendations for process enhancements based upon Design Reviews
- Develop and monitor dashboards including analysis, action plans and identification of process improvements support simplification strategies including life-cycle tools and treatments specific to champion/challenger strategies that include digital channels, and other outbound correspondence
- Partners with process owners in establishing procedures and requirements to ensure accurate and timely delivery with regulatory and compliance standards
- Partners with Collections Data Warehouse team and Enterprise Data Lake teams for issue resolution
- Provide account level research for understanding of Collection processing
- Work independently with minimum to moderate supervision
- Perform other duties and/or special projects as assigned
- Required Skills/Knowledge:
- Bachelor’s degree with 2 + years of experience, or in lieu of a degree 4 + years of relevant work experience
- Minimum 2 + years of hands-on experience with SAS or knowledge of SAS programming
- Minimum 2 + years of experience with design, test and control environments working with large amounts of data
- Minimum 1+ years analytical and decision-making experience.
- Desired Skills/Knowledge:
- 1 year of experience with FISERV/FD Rules/ Strategy Manager Development (batch mode)
- 1 year of Project Management Experience
- Ability to effectively prioritize and manage multiple projects concurrently with commitment to deadlines.
- Demonstrated ability to effectively communicate and present business results to management
- Eligibility Criteria:
- Work Timings: 02:00 PM – 11:00 PM IST (WORK TIMINGS: This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
- For Internal Applicants:
- Understand the criteria or mandatory skills required for the role, before applying
- Inform your manager and HRM before applying for any role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (Formal/Final Formal)
- L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible
- L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible
- Employees at L4+ are eligible to apply Level: 09
- Job Family Group:
- Credit
- Work Timings: 02:00 PM – 11:00 PM IST
- (WORK TIMINGS: This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
- Employees at L4+ are eligible to apply
- Level: 09
Qualifications
- Bachelor’s degree with 2 + years of experience, or in lieu of a degree 4 + years of relevant work experience
About Synchrony
Banking20000 employeesFounded 2003
Public U.S. consumer financial services company providing credit cards, financing, and banking products to consumers and businesses.
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