Manager, CLM Program Delivery and Business Process

Company

Requirements

• Scope: This role operates under the Sr. Manager, CLM Program Delivery & Business Process, as an experienced program manager with independent accountability for the end-to-end delivery of assigned workstreams and complex initiatives. It engages SMEs, managers, Directors, and VPs as required across the operating units, Technology, Data & Analytics, Finance, HR, and the CLM-Manila and CLM-Mumbai hubs. Responsibilities span integrated workstream planning, executive and stakeholder presentation development, governance, process analysis and design, cross-functional coordination, implementation readiness, change execution, and performance management. The defining challenge is converting enterprise direction and dense, sometimes inconsistent source material into coordinated outcomes and clear executive narratives across a decentralized, multi-brand structure with differing regulatory, CBA, and technology starting points — while balancing speed, control, stakeholder needs, crew experience, and service levels.
• Problem-solving: The role brings structure to ambiguity, verifies evidence, diagnoses complex delivery and process issues, assesses options and impacts, resolves matters within scope, and distills complex or conflicting inputs into clear messages and material trade-offs with a recommendation.
• Impact: The role directly affects whether assigned workstreams deliver complete, decision-ready outputs on time, whether senior stakeholders receive accurate and compelling information, and whether implementation is safe, controlled, and adopted. Weak execution shows up as missed milestones, hidden dependencies, unreliable status, unclear executive narratives, poor process design, delayed readiness, and avoidable crew-service disruption.
• Leadership: The role leads matrix teams through influence — setting clear expectations, establishing cadence, challenging constructively, holding contributors to commitments, and coaching less experienced resources without relying on formal authority.
• Advanced program / project delivery capability, including integrated workstream planning, critical-path and dependency management, RAID, change control, resource and capacity planning, governance, and executive-level status reporting.
• Exceptional executive presentation and PowerPoint capability — able to independently structure a compelling storyline, distill complex and incomplete information, create polished and visually clear slides, and tailor decision-oriented messages for executives, brand leaders, functional stakeholders, and working teams.
• Confident presentation and facilitation capability — able to present status, findings, risks, options, and recommendations with clarity and credibility, respond constructively to senior challenge, and guide stakeholders toward the required decision or action.
• Strong business process analysis and design capability — planning and facilitating workshops, gathering and validating requirements, developing current-to-target process maps, RACIs, controls, procedures, and standardization recommendations ahead of automation.
• Sound judgment and the ability to independently manage multiple complex priorities, anticipate risks, develop recovery options, and know when to escalate.
• Proven ability to influence managers, Directors, and senior stakeholders across brands and functions, and to drive decisions and follow-through across teams that do not report to the role.
• Strong command of governance mechanics and the ability to prepare and present concise, decision-ready materials, recommendations, and escalation briefs.
• Experience managing implementation readiness, requirements validation, UAT, cutover, hyper care, and operational adoption.
• Strong analytical capability and comfort using data and business intelligence (e.g., Power BI, Tableau) to test assumptions, track performance, and support decisions.
• Strong written and verbal communication, executive presence, facilitation, and stakeholder-management skills.
• Working understanding of shared services / global capability center operating models and offshore delivery, sufficient to coordinate credibly with the hubs, Finance, HR, and Technology.
• Advanced working capability with Microsoft PowerPoint, including executive summaries, decision pages, roadmaps, charts and tables, visual hierarchy, and appendix design; strong working capability with Excel, collaboration and document repositories, and project or process-mapping tools.
• Ability to maintain high standards of detail, traceability, and program control while moving work forward at pace.
• Operates with urgency, accountability, resilience, and a continuous-improvement mindset.
• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or a related field. Advanced Microsoft PowerPoint capability is required. Program or project management certification such as PMP or equivalent preferred, and a process-improvement credential such as Lean or Six Sigma Green Belt or equivalent preferred.