Manager Clinical Services

Position purpose

Clinical management and supervision

• Provides clinical supervision, supports clinicians with complex practice issues, and promotes reflection and continued learning.
• Oversees intake, assessment, individualized youth-driven plans, case management, and clinical guidance for safety and other care plans.
• Manages team workload and caseloads, monitors productivity, and reallocates resources.
• Oversees Domestic Violence and Community Youth Justice programs, assigns referrals, and coordinates a psychiatry clinic.
• Recruits and supervises clinical staff, manages performance, ensures orientation and mandatory training, and maintains program model fidelity.
• Conducts file audits, develops clinical training, and allocates clinical, psychological, and psychiatric resources.

Administration and partnerships

• Develops and updates clinical policies, practices, and procedures and ensures compliance with relevant legislation.
• Monitors program statistics and client and resident records for ministry, legal, evaluation, statistical, and research purposes.
• Monitors and approves program expenditures within the approved budget.
• Represents the clinical program on committees and maintains community partner relationships.
• Promotes safe work practices and ensures incidents and hazards are reported, investigated, and mitigated.

Qualifications

• Master's degree in Social Work or a related discipline.
• Registration in good standing with the College of Social Work or another recognized professional standard; RSW is listed as required.
• At least four years of management or supervisory experience in a social service, academic, or therapeutic environment.
• At least five years of experience in clinical programs and a therapeutic environment.
• Experience with disadvantaged populations and issues including poverty, domestic violence, mental health, addiction, and youth and family therapeutic needs.
• Proficiency with Microsoft Office Suite products.
• Valid Vulnerable Sector Screening and Health Assessment, maintained before and throughout employment.
• Valid Class G driver's licence, acceptable driving record, and access to a reliable vehicle.

Role competencies

• Advanced understanding of evidence-informed practices for child, youth, and family development, multidisciplinary processes, and validated assessment tools.
• Knowledge of relevant legislation, including the Child, Youth and Family Services Act, Youth Criminal Justice Act, privacy requirements, and ministry policies.
• Knowledge of domestic violence, poverty, addictions, mental health, and crisis intervention.
• Uses sound judgment, strategic planning, resource coordination, and evidence to make timely decisions and improve services.

Working conditions

• Work is conducted from a designated office under standard office conditions; work location is in person.
• Hours are normally during business hours, with occasional evenings and weekends as organizational needs require.
• The work involves emotionally charged situations, cognitive stress, and tight deadlines.
• Travel to program sites is required for monitoring implementation and staff supervision.

Employment and pay

• Permanent, full-time position.
• Pay is CAD 92,641–98,984 per year.

Benefits

• Benefits include casual dress, company events, pension, dental care, employee assistance, extended health care, and on-site parking.