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Manager - Clinical Practice

Sagility
Bengaluru, IND
Full-time
Manager · 5–9 years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Experience:

  • 5-9years of experience in healthcare operations
  • Strong exposure to clinical programs such as Utilization Management, Prior Authorization, or Remote Patient Monitoring
  • Experience in managing clinical teams in a BPO environment
  • Proven track record in operations management, client engagement, and delivery excellence
  • Experience working with US healthcare or payer regulations and compliance frameworks
  • Strong understanding of US healthcare workflows
  • Team management and people leadership skills
  • Stakeholder and client management
  • Process improvement and productivity optimization
  • Knowledge of clinical documentation and quality standards
  • Strong communication and escalation management skills
  • Experience with reporting, metrics, and SLA/KPI management

Preferred Skills:

  • Clinical qualification (USRN / PharmD / BSc Nursing / Allied Health / MBA Helathcare)
  • Exposure to value-based care models
  • Experience in transition management and process setup
  • Knowledge of automation / digital tools in healthcare operations
  • Lean Six Sigma (Green Belt/Black Belt)
  • Experience in training, mentoring, and capability building
  • Roles & Responsibilities:
  • Operational Leadership
  • Manage end-to-end clinical program delivery (PA, UM,etc.)
  • Ensure adherence to SLAs, KPIs, and quality benchmarks
  • Drive productivity and cost optimization initiatives
  • People Management
  • Lead, mentor, and develop clinical teams (USRN/PharmD/coders)
  • Drive employee engagement and retention initiatives
  • Manage performance reviews and capability development
  • Client & Stakeholder Management
  • Act as primary point of contact for client interactions
  • Provide regular updates, insights, and performance reports
  • Manage escalations and ensure timely resolution
  • Process & Quality Management
  • Implement SOPs, governance frameworks, and quality controls
  • Drive continuous improvement initiatives
  • Ensure compliance with regulatory and client requirements
  • Strategic Initiatives
  • Support new transitions and program expansions
  • Identify automation and innovation opportunities
  • Contribute to business growth and capability building
  • BangaloreIndia

Location:

  • BangaloreIndia

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