Manager - Client Service
Skills
About This Role
About Us
- Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
- At Visa, youll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
- Join Visa and do work that matters – to you, to your community, and to the world.
- Progress starts with you.
- ****Job Description****
- The Client Service Manager is responsible for ensuring best in class client experience - through proactive actions from data driven insights, leading cross-functionally on fast issue resolution and continually enhancing client relationships across the CEMEA region
- The ideal candidate blends client success leadership, service delivery discipline, and deep operational expertise, ensuring every Visa Direct client realizes value, stability, and continuous improvement throughout the lifecycle.
- ****Key Responsibilities****
- Maintain strong, trusted client relationships post‑go‑live, ensuring Visa Direct performs reliably and meets jointly agreed operational KPIs and SLAs.
- Serve as the primary escalation point for BAU client issues, incidents, and service inquiries, ensuring fast, coordinated resolution across global teams.
- Act as the voice of the client, driving enhancements to service processes, policies, and tooling.
- Oversee day‑to‑day BAU performance across transaction processing, connectivity, reporting, and service health by monitoring service dashboards and alerts to anticipate challenges and act ahead of client impact.
- Proactively communicate service performance, incident updates, trends, and improvement plans to clients and internal stakeholders.
- Lead real‑time issue triage within the local time zone, coordinating with engineering, operations, product, and global support teams to ensure rapid recovery.
- Ensure all service processes adhere to Visa’s regulatory, risk, compliance, and control frameworks.
- Build trusted relationships with internal stakeholders to ensure visibility, alignment, and timely decision‑making around client needs.
- Collaborate closely with Sales to support contract renewals and provide guidance as to the operational health of the client’s experience
- This is a hybrid position.
- Expectation of days in office will be confirmed by your hiring manager.
- ****Qualifications****
Required Qualifications
5+ years of experience in client success, service delivery, operations or technical sales/support within payments, fintech, or financial services.
An understanding of global money movement ecosystems, including A2A, account‑to‑account fintech, non‑card networks, or real‑time payment systems.
Ability to translate operational metrics and client insights into concrete improvement actions.
Experience
collaborating with risk, compliance, legal, and control functions in regulated environments.
Exceptional critical thinking and problem‑solving skills, with a bias for clarity, action, and continuous refinement.
Strong communication skills, with the ability to distil complexity into crisp, compelling narratives for executives, partners, and clients.
Demonstrated success influencing across matrixed organizations and working with global teams.
****Preferred Qualifications****
Experience
with Visa Direct, Visa Payments Limited, Currencycloud, or similar cross‑border / RTP money movement platforms.
Experience
working in or alongside teams such as BAU operations, incident management, and service delivery in high‑stakes, 24/7, SLA‑driven environments.
Familiarity with Slack, Salesforce, MS Dynamics and / or Zendesk highly preferred
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Job Details
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://corporate.visa.com/en/careers.html Job Function: Customer Service Company Industry/
About The Company
Searching, interviewing and hiring are all part of the professional life.
The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof.
Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together.
Applicants are advised to research the bonafides of the prospective employer independently.
We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.
We also recommend you visit Security Advice for more information.
If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Senior Relationship Manager -Trade & Working capital
Mashreq ·
Job Purpose - To manage existing and solicit acceptable new Trade & Working Capital (TWC) relationships for the Business Banking Division, in order to meet pre-set financial / non-financial objectives. - Actively source
Skills
Relationship Manager - Emirati Deposits Gold.Injaz - RBG - Emirati Deposits Team.Retail Banking Group
Mashreq ·
The job purpose is to onboard potential quality clients with focus on liability products for Emirati & Islamic segment in the assigned region. In addition, the candidate will be required to handle other product offering
Senior Relationship Manager - Mashreq Gold.RBU- Dubai Internet City - MG.41.Retail Banking Group
Mashreq · Dubai
To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect. - Enhance Mash
Skills
Project Manager - AI
TALENTMATE · Abu Dhabi
Job Description Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a co
Skills
Project Manager - AI
Kyndryl · Abu Dhabi
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of
Skills
Country Operations Manager - Drilling Fluids (Oil & Gas) (Oilfield Services)
Confidential · Abu Dhabi
A leading Oil & Gas company in the region is seeking an experienced Country Operations Manager to lead and oversee its UAE operations within the drilling fluids and drilling services sector. The role carries full respons
Skills
Senior Manager - System Engineering (Space42)
Space42 · Abu Dhabi
About Us Space42 (ADX: SPACE42) is a UAE-based AI-powered SpaceTech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space. Estab
Skills
Contracts Manager - EMARATI TALENT !
Hire Rightt - Executive Search & HR Advisory · Dubai
Role : Contracts Manager (EMARATI TALENT) Salary AED 33,000-35,000 all inclusive. Location : Dubai ,UAE A leading entity in Dubai is looking for A Contracts Manager - handling Commercial Contracts and be responsible for
Skills
Assistant Manager - Retail Operations ( Emirati Talent)
Alef Group · Sharjah Emirate
About: Alef Group is a pioneer in developing premier lifestyle communities, destinations, and experiences through investment and strategic joint ventures, seeking an experienced Assistant Manager - Retail Operations to j
Skills
2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required