Manager, City Operations
Full Job Posting
- Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
- Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
- Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
- Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
- Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
- Build and maintain strong relationships with local stakeholders and regulatory bodies.
- Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
- Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
- Deliver effective change leadership while regularly communicating performance trends and improvements to the organization
- Bachelors Degree
- 8+ years leading the business side of relevant large-scale operations
- 3+ years of managing large teams of FTEs and contingent labor
- Management of continuous safety standards and improvement initiatives
- Experience in change management processes & managing large amounts of data
- Ability to work on-site at your market’s facilities
- Ability to travel when necessary
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
- Working with cross-functional teams on go-to-market initiatives
- Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
- PMP certification, or equivalent.
About Zoox
Autonomous mobility company developing a fully electric robotaxi fleet.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Zoox
Mechatronics Engineer - Closures
Foster City, USA
Zoox is developing fully autonomous vehicles and the supporting ecosystem required to bring the technology to market at scale. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide t
Senior Manager, Contingent Workforce & Travel
Foster City, USA
Zoox is seeking an experienced Senior Manager for the Contingent Workforce & Travel team. In this role you will lead and scale our contingent workforce and travel programs. This leader will drive operational excellence,
Machine Learning Engineer - Vision Foundation Models
Boston, USA
Senior People Partner
Foster City, USA
We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation—and we need your help. The People Experience (HR) Team is pa
Systems Test Engineer
Foster City, USA
Autonomous vehicles have some of the largest, most complex software ever shipped in a safety-critical environment. Solving that problem is one of the most exciting technical challenges of our lifetime. As a Systems Test
Senior Radar Engineer
Foster City, USA
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of artificial intelligence, robotics, and desig
Senior/Staff Software-Hardware Integration Technical Program Manager - Autonomy
Foster City, USA
Zoox has embarked on a highly ambitious journey to develop a full-stack autonomous mobility solution for our cities. As a technical program manager, you will work cross-functionally with engineering leaders across softwa
Senior Staff/Principal Software Engineer - GPU System Software, Onboard Execution
Seattle, USA
Mechatronics Engineer - Closures
Foster City, USA
Senior Manager, Contingent Workforce & Travel
Foster City, USA
Machine Learning Engineer - Vision Foundation Models
Boston, USA
Senior People Partner
Foster City, USA
Systems Test Engineer
Foster City, USA
Senior Radar Engineer
Foster City, USA
Senior/Staff Software-Hardware Integration Technical Program Manager - Autonomy
Foster City, USA
Senior Staff/Principal Software Engineer - GPU System Software, Onboard Execution
Seattle, USA