Manager, Business Development

About SpotOn

Role overview

People leadership and process ownership

• Manage, coach, and develop one team member, including hiring, onboarding, goal setting, and performance management.
• Set priorities and workload distribution and ensure service levels, quality standards, and deadlines are met.
• Build training, documentation, career plans, and current SOPs/runbooks for recurring workflows.
• Own partner-referred opportunity intake, routing, attribution, service expectations, pipeline visibility, issue resolution, and measurement.
• Design and continuously improve BD processes and remove friction.
• Track referral volume, conversion, cycle time, attribution accuracy, data quality, partner response time, and program revenue; report insights.
• Resolve escalated operational issues and cross-functional blockers.

Systems, reporting, and business partnership

• Own the BD technology stack, including Salesforce, Power BI, Saasquatch, Lessonly/Seismic, and related tools, with Sales Operations and IT.
• Define system and reporting needs, design workflows and automation, support user adoption, and maintain data hygiene.
• Partner with analytics and technical teams to deliver dashboards and reports; evaluate automation and tooling investments.
• Maintain accurate partner territory and coverage maps, access systems, and program communication channels.
• Support planning, resource planning, and readiness for new programs and partnerships.
• Lead program scoping, stakeholder alignment, rollout, enablement, and post-launch measurement.
• Manage recurring partner program enrollment and onboarding, including eligibility reviews, training, access, communications, territory updates, and account reassignment protocols.

Requirements

• Ability to directly manage, coach, and develop a team member, including hiring, onboarding, goal setting, and performance management.
• Ability to own and improve operational processes, service levels, quality standards, and deadlines.
• Ability to define and report operational and commercial KPIs and provide insights to leadership.
• Experience or capability managing systems, workflows, automation, adoption, and data hygiene across the BD technology stack.
• Ability to translate business needs into system and reporting requirements and partner with analytics and technical teams.
• Ability to plan and implement programs across teams, including scoping, stakeholder alignment, rollout, enablement, and measurement.