Manager - Bus Driver Scheduling

Company: Coastal Transportation Services Company

benefits

Job Purpose

• The Manager – Bus Operations is responsible for the end-to-end management and execution of daily bus transport operations, ensuring safe, reliable, and efficient service delivery across staff, contractor, and guest mobility within Red Sea Global destinations.
• The role oversees operational planning alignment, dispatch execution, real-time service control, and driver deployment, ensuring all services are delivered in accordance with approved schedules, service-level agreements (SLAs), and operational standards.
• The Manager is accountable for achieving key operational performance targets, including On-Time Arrival (OTA), service reliability, and incident management, while ensuring compliance with ISO standards and maintaining a strong focus on safety, operational control, and continuous improvement.
• The position requires continuous oversight of high-volume operations, involving real-time decision-making in dynamic environments, ensuring operational stability, service continuity, and effective coordination across all stakeholders.

Operations Execution & Real-Time Control

• Oversee execution of all bus operations across staff, guest, and contractor services.
• Ensure service delivery aligns with operational plans and schedules.
• Maintain real-time oversight and manage disruptions to ensure continuity

Service Performance & KPI Management

• Monitor and manage overall service performance in line with defined service level agreements (SLAs).
• Analyze operational data to identify trends and drive improvements.
• Ensure accuracy and integrity of operational reporting

Workforce & Safety Management

• Oversee deployment and utilization of drivers in coordination with planning teams.
• Ensure compliance with operational and safety requirements.
• Lead response to incidents and ensure timely reporting and investigation

Stakeholder & Commercial Coordination

• Manage operational relationships with internal and external stakeholders.
• Ensure alignment between service delivery and stakeholder requirements.
• Support accurate service capture for billing and reporting purposes

Risk, Compliance & Continuous Improvement

• Ensure operational risks are identified, monitored, and mitigated.
• Maintain compliance with company standards and audit requirements.
• Drive continuous improvement initiatives to enhance efficiency and service quality.

Job Requirements

• Qualification and Experience
• Bachelor’s degree in Transport Management, Operations, Logistics, or equivalent field.
• Minimum 4–6 years of experience in transport scheduling or operations planning, preferably with electric bus fleets.
• Proficient in Fleet Management Systems (FMS), GPS tracking platforms, and scheduling software.
• Demonstrated experience in route planning, demand forecasting, and service optimization.
• Strong communication skills for coordinating between multiple stakeholders and contractors.

Skills

• Exceptional organizational and analytical skills.
• Advanced Excel and Power BI capabilities.
• Solid understanding of EV bus charging and operational dependencies.
• Strong stakeholder management and negotiation skills.
• Calm, solution-oriented approach in dynamic operational environments.
• Fluent in English.

Job Context

• The role operates within a high**-**volume**,** multi**-**sitetransportenvironment, supporting large-scale mobility operations across Red Sea Global destinations.
• The Manager must ensure continuous operational performance while balancing service quality, safety, and efficiency in a dynamic and fast-paced environment.
• The role requires flexibility to support 24**/**7operations, including peak periods, weekends, and operational disruptions.

Job Financial Dimensions

• Supports operational efficiency through improved resource utilization.
• Ensures alignment between service delivery and commercial billing structures.
• Contributes to cost optimization through operational control and process improvement