Manager - Asset Performance & Field Operations Specialist - Supply Chain Consulting - Qatar

About This Role

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY is a leading global consultancy firm dedicated to delivering innovative solutions to complex business challenges. With a reputation for excellence, we collaborate with clients across various industries to drive transformational change, optimize performance, and achieve sustainable growth.

The Opportunity The Supply Chain and Operations Consulting team drives business performance by optimizing and transforming supply chain and manufacturing functions. They design advanced planning processes, translate business strategy into actionable supply chain solutions, and enhance manufacturing productivity through digital and operational improvements. The team also develops frameworks to improve supply chain services and operations across value chains.

We are seeking a manager to join the team as an Asset Performance & Field Operations Engineer within Supply Chain and Operations Consulting.

Key Responsibilities

• Manage the health of physical meters, communication modules, and complex firmware updates.
• Orchestrate firmware update campaigns, ensuring zero downtime during BCRM billing cycles.
• Analyze network communication health (M-BUS or Cellular) and design "Repeater/Relay" placement strategies to achieve 100% coverage.
• Develop a Battery Health Roadmap to predict failures in older meters and plan replacement CAPEX accordingly.
• Analyze battery degradation patterns to forecast the next 5-year replacement CAPEX and plan for "Mid-Life" hardware refreshes.
• Standardize "Field Work Order" protocols for internal technicians responding to AMI hardware alerts.
• Define Standard Operating Procedures (SOPs) for the internal field team to troubleshoot Cellular/M-BUS communication issues.
• Define event/alarm classification and response expectations for meter, communication, battery, and firmware incidents, including severity levels and SLA guidelines.
• Provide advice on the safe execution of remote firmware/configuration changes from an operational perspective, including field readiness and backout planning.
• Support the definition of network availability and data completeness KPIs from the field and communication perspectives.

Qualifications

• 10+ years of experience in AMI Metering Engineering or Telecom Asset Management, with expertise in AMI metering hardware, M-BUS communication networks, and firmware update campaigns involving over 1 million devices.
• Bachelor’s degree in electrical or electronic Engineering.
• Master’s degree in business administration or a master’s degree in digital Transformation / Innovation Management.
• Consulting experience is preferred.
• Experience in the Utilities sector is required, with mandatory expertise in the Electric sector; experience in the Water sector is a plus.
• Proficiency in English is mandatory; Arabic language skills are an advantage.

Work Environment

• Based in the Middle East (KSA, UAE, Qatar,..), with flexibility for remote and onsite engagements.
• High-performance team culture fostering continuous learning and development
• Travel may be required based on client needs

What We Look For Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fuelled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.