Manager Application Solutions

Overview

• Customer Focus: Building strong customer relationships and delivering ‘customer-centric’ solutions. The primary strategy enabler for BSF is customer experience – BSF’s mandate is strongly focused around delivering personalized customer experiences, therefore a customer focus mindset is essential at all levels.
• Effectively Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Diving a unified focus towards achieving shared objectives in BSF and working cross functionally to strengthen cross selling and achieve common results is critical.
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Given the transformation BSF is going through, talent across levels need to be able to exhibit an agile mindset in an environment where experimenting to find new solutions is valued and supported.
• Cultivates Innovation: Creating new and better ways for the organization to be successful. Regardless of the industry being highly regulated, BSF employees are excepted to catch up with the pace of changes & digital disruptions and exhibit a mindset of creating new and better ways for BSF to be successful.
• Ensures Accountability: Holding self and others accountable to meet commitments. To strengthen the performance based culture in BSF and drive more effective results, holding self and others accountable is essential.
• Decision Quality: Making good and timely decisions that keep the organization moving forward. With decision making getting decentralized in the bank, the ability to make quick and data-based decisions at all levels in a fast-paced and changing environment is essential to keep growing and reach organizational objectives.
• Instils Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Instilling trust and showing consistency between words and actions have been highlighted by the senior leadership as quality behaviors that have been creating a healthier environment in the bank and must be strengthened further.