Manager, Application Resiliency

Role overview

Responsibilities

• Lead, mentor, and develop application support engineers and analysts.
• Provide primary operational support for several software applications and participate in occasional weekend releases.
• Resolve incidents and implement changes, coordinating with other technical teams as needed.
• Help define SLIs, SLOs, and SLAs for enterprise systems.
• Create and support dashboards and alerts; conduct technical evaluations and make recommendations.
• Automate and streamline processes to produce sustainable systems and services.
• Investigate issues and escalate them to development, infrastructure, or vendors when required.
• Analyze application and infrastructure metrics for performance tuning and fault finding.
• Recommend improvements to resolve issues, improve performance, anticipate client needs, and strengthen capabilities.

Required experience

• At least 8 years of experience in application support, production operations, software engineering, or technology operations.
• At least 3–5 years managing application support, production support, SRE, or technology operations teams.
• Strong working experience with incident management and setting up monitoring alerts.
• Experience with scalable containerized systems in the public cloud, including Azure, Red Hat OpenShift, and HTTP/IP networking concepts.

Desirable experience

• Hands-on SQL, application logs, APIs, middleware, batch scheduling, and observability tools.
• Experience with OpenShift and GKE/GCP.
• ITIL experience.
• Project management or PMO experience, including product enhancements and facilitation.

Benefits and development

• The employer describes mentorship, leadership examples, financial-services training, and a collaborative team.
• A comprehensive total rewards program includes bonuses and flexible benefits.

Workplace and schedule

• The posting lists the Waterfront Centre address in Vancouver.
• The role lists a 37.5-hour work week.