Manager, Application Resiliency
Role Overview
As part of RBC Global Asset Management Operations, manage upkeep of applications, timely incident resolution, and change implementation.
Coordinate directly or request resources from other technical teams as needed.
Key Skills for This Role
Full Job Posting
Role overview
As part of RBC Global Asset Management Operations, manage upkeep of applications, timely incident resolution, and change implementation.
Coordinate directly or request resources from other technical teams as needed.
What you will do
- Lead, mentor, and develop application support engineers and analysts; provide primary operational support for several applications and occasional weekend releases.
- Help define enterprise system SLIs, SLOs, and SLAs; contribute to dashboards, alerts, technical evaluations, and recommendations.
- Automate and streamline processes to create sustainable systems and services.
- Investigate issues and escalate to development, infrastructure, or vendors when required.
- Analyze application and infrastructure metrics for performance tuning and fault finding; recommend improvements and anticipate client demands.
Must-have qualifications
- 8+ years in application support, production operations, software engineering, or technology operations.
- 3–5 years managing application support, production support, SRE, or technology operations teams.
- Strong experience with incident management and setting up monitoring alerts.
- Experience with scalable containerized systems in public cloud, including Azure, Red Hat OpenShift, and HTTP and IP networking concepts.
Preferred qualifications
- Hands-on experience with SQL, application logs, APIs, middleware, batch scheduling, and observability tools is an asset.
- Experience with OCP and GKE/GCP, ITIL, or project management/PMO is an asset.
Workplace details
- The posting lists an RBC office address in Vancouver.
Benefits and culture
- RBC describes mentorship, training, collaborative teamwork, and a comprehensive total rewards program.
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