Manager AOCC Airside

Overview

• The Manager – AOCC Airside is responsible for leading stand, gate, and towing planning activities while ensuring high-quality data management within the Airport Operational Database (AODB).
• The role ensures safe, efficient, and optimal use of airport airside capacity while maintaining compliance with safety, customer, and stakeholder requirements.
• The role operates within the Airport Management Centre (AMC), which oversees:
• Operations Planning

• Operations Data & Analytics

Tactical Planning & Allocation

• Manage stand, gate, and towing plans across airport operations.
• Optimize stand utilization and minimize operational disruptions.
• Review and communicate daily operational plans.
• Monitor IT systems and respond to faults.
• Support tactical decision-making impacting airport capacity.
• Coordinate with stakeholders to improve airside operations.
• Ensure operational KPIs and service levels are achieved.

Tactical Airport Capacity & Flight Approvals

• Approve Ad-Hoc Slots within declared airport capacity.
• Manage landing permissions for Ad-Hoc flights.
• Ensure invoicing for cash flights upon departure.

Maintenance & Operational Coordination

• Approve reactive stand and gate maintenance requests.
• Monitor critical maintenance works to minimize disruption.
• Ensure contractor compliance with safety standards.

Operational Communication & Stakeholder Coordination

• Serve as AOCC focal point for coordination with:
• Airside Operations and Ground Handlers
• GCAA and DMT

• Air Traffic Control (ATC)

• Commercial Airlines
• Presidential, General Aviation, and Ad-Hoc operators

Aircraft Flow & Capacity Optimization

• Monitor On-Time Performance (OTP).
• Manage delays and operational impacts proactively.
• Coordinate schedule and resource allocation changes.
• Liaise with airlines on rejected delay causes and scheduling conflicts.

Incident & Disruption Management

• Lead stand, gate, and towing coordination during disruptions.
• Develop tactical recovery and re-planning solutions.
• Support restoration of normal operations after disruptions.
• Investigate and report incidents with improvement recommendations.

Emergency Response Management

• Take control of stand allocation during emergencies.
• Support Emergency Operations Centre (EOC) activities.
• Ensure compliance with Emergency SOPs (ESOPs).
• Conduct emergency preparedness exercises for AOCC teams.

Data Quality & Reporting

• Maintain accurate airline and flight data in AMS.
• Ensure operational logs, shift reports, and handover documentation are complete and accurate.

Operational Improvement & Analytics

• Monitor and review operational KPIs.
• Identify operational trends and improvement opportunities.
• Support development of stand allocation policies and forecasting.
• Act as superuser for Fixed Resource Management Systems.

Team Leadership & Development

• Manage staffing levels and leave approvals.
• Coach, motivate, and develop team members.
• Monitor competency and operational licensing requirements.
• Drive team performance against KPIs.
• Promote Abu Dhabi Airports values and behaviors.

Health, Safety & Environment (HSE)

• Support HSE risk assessment reviews.
• Promote incident and near-miss reporting.
• Monitor compliance with HSE procedures.
• Coordinate corrective actions with operational stakeholders.
• **Requirements and Skills**

Education

• Bachelor’s degree in a relevant discipline.

Experience

• Minimum 7 years of relevant management experience in:
• + Airport operations
• + Airlines
• + Ground handling operations

Core Competencies

• Team leadership and development
• Problem-solving and decision-making
• Communication and stakeholder management
• Conflict resolution and negotiation
• Crisis and emergency management
• Business process improvement
• Manpower planning and deployment

• ACI Airside Safety Handbook

• Airport operational systems (e.g., SITA AMS)
• Airside and ATC systems
• A-CDM concepts and operational benefits
• Airport operational processes and turnaround management
• Slot allocation and operational data management
• Airport emergency procedures and incident management
• Aviation meteorological data (METAR, TAF)
• Airport Conditions of Use and compliance documentation
• Aircraft types and operational requirements
• Airport and airline coding systems

Reporting & Analytical Skills

• Ability to prepare shift briefs and operational reports
• Data analysis and KPI monitoring
• Operational trend analysis and forecasting

Software Skills

• MS Excel and MS Word (Intermediate)
• Airport control centre systems

Language Requirements

• Fluent written and spoken English (ICAO Level 4 or Global English Level 7)
• Arabic fluency is considered an advantage.

Additional Advantageous Skills

• Airport and airline operational planning
• Process writing and governance expertise