Manager, Analytics

We are looking for a Manager, Analytics with a strong business acumen, to join BrokerLink and work out of our Calgary, AB or Toronto, ON office!

What you'll do here:

Provide leadership and build alignment across teams and organizational levels

Develop in-depth business knowledge and translate business questions and complex data into clear insights, root-cause analysis and actionable recommendations that support business decisions

Partner with stakeholders to define and monitor consistent business metrics, document calculation methods and build a shared understanding of results

Identify improvement opportunities and assess the impact of operational changes, technology adoption and customer initiatives, clearly communicating recommendations, assumptions and limitations

Lead strategic analytics initiatives supporting operational performance, customer experience, retention and growth, Commercial Insurance and incentive reporting, using approaches such as customer segmentation, predictive analytics and business modelling

Own the analytics roadmap and request intake process, balancing recurring deliverables with strategic initiatives and communicating priorities, timelines, dependencies and delivery risks

Coach and develop an analytics team with diverse skills, establish clear accountabilities, allocate work effectively and strengthen documentation, knowledge sharing and continuity of support

Ensure reporting accuracy and reliability through documented business rules, validation, reconciliation, peer review and user acceptance testing, including during system and data-source changes

Partner with Distribution, Operational Performance, Workforce Management, frontline managers, Human Resources, Finance and Technology to clarify business needs, align priorities and deliver coordinated analytics solutions

Simplify and improve the reporting portfolio, reduce manual effort and duplication, and help business partners use insights effectively through communication, training and adoption monitoring

What you bring to the table:

Bachelor’s degree in actuarial science, business management, finance, computer science, statistics, or related discipline

3+ years’ experience working in the financial industry, specifically insurance

5+ years’ experience managing teams

Strong analytical judgement and strategic thinking, with the ability to assess data quality, investigate root causes and recommend actions that support measurable business improvements

Skilled communicator, ability to interact with multiple teams and departments and adapt information to fit the audience

Ability to communicate complex findings through concise business narratives, clear visualizations and recommendations tailored to operational leaders, technical partners and senior executives

Strong technical and business judgement to challenge assumptions constructively, assess analytical approaches and translate business needs into practical solutions

Strong planning and stakeholder management skills, with the ability to manage competing priorities, communicate trade-offs and maintain quality in a fast-paced, changing environment

Advanced proficiency Excel, SQL, Power BI, MS Access

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!