Manager, Analytics and BI (12 months contract)
Role Overview
The Business Analytics Channels and Servicing Team supports channel management and transformation partners with analysis of customer sales and service touchpoints.
The role manages analytics projects and delivers outputs that inform business decisions and customer-experience improvements.
Key Skills for This Role
Full Job Posting
Role overview
The Business Analytics Channels and Servicing Team supports channel management and transformation partners with analysis of customer sales and service touchpoints.
The role manages analytics projects and delivers outputs that inform business decisions and customer-experience improvements.
Analytics project management
- Work with business partners to understand needs, explore business problems, and develop useful analytics solutions.
- Manage projects through the full lifecycle, including requirements, timelines, scope, and project plans.
- Create datasets, dashboards, reusable data assets, deep-dive analytics, and actionable insights.
- Document project plans, data lineage, metadata, and metric definitions.
- Present clear analysis, visuals, and recommendations to business partners and senior stakeholders.
Stakeholder and data partnership
- Partner with Digital, Branch, Contact Centre, ABM, and other channel stakeholders to identify needs and recommend data-driven solutions.
- Coordinate cross-functional data requests and collaborate with Data, Technology, and Analytics partners.
- Promote data literacy and make insights accessible and actionable for varied audiences.
Analysis and insight development
- Investigate available data sources, identify gaps, and develop action plans to address them.
- Develop scalable data assets using business knowledge, statistical methods, visualization, and analytics tools.
- Analyze large volumes of structured and unstructured data to identify trends, performance, and growth opportunities.
- Prepare analyses and reports to support tactical, operational, and strategic decisions.
Qualifications
- Education in business, computer science, computer/software engineering, mathematics, analytics, or a related field, or equivalent practical experience.
- End-to-end analytics experience including data exploration, cleaning, aggregation, and consolidation.
- Strong communication skills and ability to explain insights to technical and non-technical audiences.
Contract term
- The position title specifies a 12-month contract.
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