Manager Accounts

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Manager Accounts is accountable for:

• Develop and implement strategic account management plans to drive revenue growth and customer satisfaction.
• Oversee a team of account managers, providing guidance, training, and performance evaluations to ensure high standards of service and sales performance.
• Collaborate with cross-functional teams to align account strategies with overall business objectives and market trends.
• Conduct regular account reviews and risk assessments to identify opportunities for upselling, cross-selling, and retention strategies.
• Negotiate complex contracts and agreements with key clients, ensuring terms are favorable and aligned with company objectives.
• Monitor and analyze account performance metrics to make data-driven decisions and adjust strategies as needed.
• Build and maintain strong relationships with key stakeholders, including clients, internal teams, and external partners.
• Lead the development and execution of account-specific marketing and sales initiatives to enhance client engagement and loyalty.

Essential Skills, Knowledge & Experiences:

• Proficiency in CRM software (e.g., Salesforce, HubSpot) for managing client relationships and sales pipelines.
• Advanced Excel skills for data analysis and financial reporting.
• Knowledge of contract management systems to oversee and negotiate client agreements.
• Experience with project management tools (e.g., Asana, Trello) to coordinate team efforts and track progress.
• Understanding of financial metrics and KPIs to drive strategic decision-making and performance analysis.

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$73,875.00 - $98,500.00

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.