Manager
Key Skills for This Role
Full Job Posting
Community Outreach and Business Development
Develop and execute a local outreach plan to attract clients and build a consistent referral network.
Build relationships with hospital discharge planners, rehabilitation centers, physicians’ offices, assisted living communities, senior communities, case managers, social workers, and community organizations.
Conduct regular field visits, presentations, networking activities, and follow-ups with referral partners.
Explain our services to prospective clients and families, respond promptly to inquiries, and help convert qualified inquiries into service agreements.
Track outreach activity, referral sources, client starts, and growth opportunities.
Client Intake and Service Coordination
Coordinate inquiries, intake, onboarding, and service arrangements within the agency’s policies and your role.
Work with the Administrator and RN, as applicable, to coordinate assessments and appropriate service delivery.
Communicate clearly with clients and families about services, scheduling, expectations, and concerns.
Match clients with suitable caregivers and support smooth service starts.
Monitor client satisfaction, address service issues promptly, and support client retention.
Caregiver Recruitment and Staffing
Recruit, interview, and coordinate onboarding for caregivers, home health aides, and certified nursing assistants.
Coordinate required background screening, credential verification, training records, and personnel documentation.
Manage caregiver availability, scheduling, shift coverage, attendance, and call-outs.
Build a dependable caregiver pool and maintain staffing capacity as the client base grows.
Coach staff, resolve routine concerns, and promote professional, compassionate service.
Daily Operations and Compliance
Establish practical office workflows and maintain organized client and personnel records.
Follow agency policies, confidentiality requirements, and applicable Florida requirements.
Coordinate with the Administrator and RN on compliance matters and service concerns.
Review timesheets and electronic visit verification records, resolve discrepancies, and support payroll and billing accuracy.
Monitor service hours, staffing costs, and operational performance.
Escalate incidents, complaints, and other significant issues promptly.
CRM, Reporting, and Accountability
Use CRM to document inquiries, referral contacts, outreach activity, and follow-ups.
Keep client and caregiver pipelines current and ensure inquiries receive timely attention.
Provide regular updates on client acquisition, referral activity, staffing, service hours, and operational priorities.
Participate in leadership meetings and follow through on agreed goals and action items.
Required Qualifications
- Prior home care or home health experience with responsibility for operations, intake, staffing, community outreach, or business development.
- Demonstrated success developing referral relationships or helping bring new clients into a service business.
- Ability to manage both community outreach and office responsibilities in a startup environment.
- Experience recruiting, scheduling, or supervising caregivers or other direct-care staff.
- Strong communication, organization, problem-solving, and follow-up skills.
- Experience using a CRM or similar system to manage contacts, inquiries, and activity.
- Comfort with Microsoft Office, email, spreadsheets, and learning new software.
- Reliable transportation and ability to travel locally for outreach and office coordination.
- Ability to meet applicable background-screening requirements.
Preferred Qualifications
- Experience launching or growing a home care agency.
- Familiarity with Florida home care operations and AHCA requirements.
- Established professional relationships in Palm Beach County.
- Experience with private-pay intake, Medicaid or VA service coordination, electronic visit verification, or long-term care insurance.
- Experience with Wellsky, Helper Bees, ADP, and QuickBooks.
What Success Looks Like
During the first 90 days, you will work with the Owner/Administrator to establish an active referral pipeline, convert qualified inquiries into clients, build a dependable caregiver pool, and implement reliable intake, scheduling, and follow-up processes. Goals will be set together based on launch readiness and staffing capacity.
Compensation and Leadership Support
- This role reports to the Owner/Administrator and carries meaningful responsibility for daily operations and growth. Benefit details, schedule, and any after-hours coverage expectations will be discussed during the interview process.
About Unspecified Home Health Care Provider
Senior assistance platform connecting families with home care, senior living advisors, financial guidance, and aging-related services.
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