Management Analyst 3 (MA3/AHEA) – Nonpermanent

About the Department

Management Analyst 3 – Nonpermanent

This is a non-permanent position with an expected end date of June 30, 2027.

The Opportunity

Key Responsibilities

• Monitor proposed changes to laws, policies, and business requirements, assess their impact on AHEA operations, and advise management on implementation.
• Research and analyze operational efficiency and effectiveness, identify root causes, and recommend evidence-based improvements.
• Lead small to medium cross-section workgroups that use process improvement techniques to improve operations and the customer experience for Medicaid clients.
• Coordinate the business side of technology enhancements with the IT Business Analyst team, including requirements gathering, testing, and implementation.
• Provide first-level technical support across AHEA and manage system access requests and the role-based access (RBA) matrix for onboarding and offboarding.
• Review and export phone line and productivity data from systems such as CMS Avaya Supervisor and Barcode to feed divisional dashboards.
• Write and maintain standardized procedures and help staff apply them to client cases and calls.
• Develop and maintain division resources using SharePoint, Excel, OneNote, and Power BI, and manage AHEA's internal document libraries.
• Write section-wide and division-wide communications, including huddle agendas, program and system updates, and news posts.

Why You’ll Love This Role

What You Bring

Required Qualifications

• Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.
• Research and Analytical Thinking: Demonstrated skill to independently research, gather, evaluate, and synthesize qualitative and quantitative information to identify trends, issues, root causes, risks, and opportunities and develop well-supported conclusions.
• Problem Solving and Recommendations: Demonstrated ability to analyze moderately complex to complex operational or programmatic issues, evaluate alternatives, and develop practical, evidence-based recommendations.
• Process and Program Analysis: Demonstrated proficiency to independently evaluate programs, business processes, procedures, and workflows to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Policy and Regulatory Analysis: Demonstrated skill to research, interpret, and apply laws, rules, policies, procedures, standards, and organizational requirements when conducting analyses and developing recommendations.
• Data Analysis and Performance Measurement: Demonstrated knowledge to analyze quantitative and qualitative data, identify meaningful trends, evaluate performance, and develop measures that support program and organizational objectives.
• Project and Initiative Management: Demonstrated ability to independently plan, coordinate, implement, and monitor projects or analytical assignments with established objectives, timelines, deliverables, and partners.
• Communication and Consultation: Demonstrated proficiency to clearly communicate analytical findings, risks, options, and recommendations through reports, presentations, briefings, and consultation with management and partners.
• Collaboration and Partner Engagement: Demonstrated ability to collaborate effectively with managers, program staff, subject matter experts, customers, and other partners to gather information, resolve issues, and support organizational objectives.

Required Competencies

Preferred Qualifications

• While these are not required, having them may help you stand out as an applicant.
• A bachelor's degree in business administration, public administration, law, public health, health administration, or a related field.
• Demonstrated professional experience conducting research and analyzing policies, laws, rules, or regulations.
• Demonstrated proficiency with Microsoft Office Suite (especially Excel, Word, and PowerPoint). Previous experience with Washington Healthplanfinder, ACES, Barcode, ProviderOne, ServiceNow, Avaya Workplace, CMS Supervisor, and SharePoint is a plus.
• Demonstrated knowledge of customer service delivery for Medicaid clients or providers, including core functions of the Apple Health Administration and relationships to partner divisions and health care agencies.
• Demonstrated ability to communicate effectively in writing and verbally, including writing reports and creating presentations; establish and maintain cooperative working relationships, and coordinate work across multiple levels of personnel.
• Demonstrated skill to serve as a subject matter expert and provide professional and technical consultation regarding procedures, resources, complex issues, and escalated cases, and to develop and deliver guidance, training, and technical assistance that support staff understanding and consistent application of procedures.
• Effectively identifies, collects, organizes, and documents relevant data from various sources to support analysis and investigation.

About the Apple Health Eligibility and Access (AHEA) Division

Other Qualifications

• About the Washington State Health Care Authority Better Health. Better Care. A Healthier Washington. At HCA, we work to ensure people across Washington have the opportunity to be as healthy as possible. As the State’s largest health care purchaser and behavioral health authority, HCA serves nearly 3 million Washington residents through Apple Health (Medicaid), Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs, and behavioral health services. Through this work, HCA purchases and coordinates care coverage, supports behavioral health prevention, treatment, crisis response, and recovery and helps strengthen access to high-quality care across Washington. More than a benefits package: We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the "Who we are" section of our website. Your total compensation is more than your paycheck: Remote work and flexible schedules Medical, dental, vision, and basic life insurance Paid vacation, sick leave, and 12 paid holidays Paid Family and Medical Leave (PFML) Retirement options to plan for the future Training and professional development opportunities Employee wellness programs Learn more about Washington State Employee Benefits Work location and schedule: This is a full-time 40-hour-per-week remote position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment . Our commitment to an inclusive workplace: The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work. Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resource Groups (ERGs), which create opportunities for connection, community, learning, and professional growth. Application Directions To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials: Cover letter: describing your qualifications for this specific position Resume: that details your applicable experience and education. Three (3) professional references: References must be entered directly into the designated references section of your application. We require 3 professional references including at least one current or recent supervisor. We encourage you to apply! If you meet the required qualifications for this position, we want to hear from you. Desired qualifications describe additional experience, knowledge or skills that may be helpful in the role, but they are not required to be considered for the position. We welcome applicants with different backgrounds, experiences, identities, and perspectives. Veterans: We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans’ preference in accordance with Washington State Law. If you are claiming veterans’ preference, you must attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document. Need accommodations or have questions? If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Lisa Fleming , Human Resource Consultant (Recruiter) at [email protected] and reference the recruitment title and job number in the subject line. Technical support : Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues. The Washington State Health Care Authority (HCA) is an E-Verify employer . All applicants with a legal right to work in the United States are encouraged to apply. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. Subscribe to HCA Job Alerts

About the Washington State Health Care Authority

More than a benefits package

• We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the "Who we are" section of our website.

Your total compensation is more than your paycheck

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PFML)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits

Work location and schedule

• This is a full-time 40-hour-per-week remote position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment .

Our commitment to an inclusive workplace

• The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work. Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resource Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.

Application Directions

• To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials:
• Cover letter: describing your qualifications for this specific position
• Resume: that details your applicable experience and education.
• Three (3) professional references: References must be entered directly into the designated references section of your application. We require 3 professional references including at least one current or recent supervisor.
• We encourage you to apply! If you meet the required qualifications for this position, we want to hear from you. Desired qualifications describe additional experience, knowledge or skills that may be helpful in the role, but they are not required to be considered for the position. We welcome applicants with different backgrounds, experiences, identities, and perspectives.
• Veterans: We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans’ preference in accordance with Washington State Law. If you are claiming veterans’ preference, you must attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.
• Need accommodations or have questions? If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Lisa Fleming , Human Resource Consultant (Recruiter) at [email protected] and reference the recruitment title and job number in the subject line.
• Technical support : Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.
• The Washington State Health Care Authority (HCA) is an E-Verify employer . All applicants with a legal right to work in the United States are encouraged to apply.
• E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
• Subscribe to HCA Job Alerts

Benefits

• More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website . The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs . Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems ' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information . Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165 (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175 , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01-07-2026

Supplemental Questions